What are the best aspects of this product?
Internet accessibility and product support. Every time I have needed support it has been right there.
What aspects are problematic or could work better?
Would like to see the ability to pull complete account at one time for any matter.
What features/services would you like to see in future versions of this product?
above
What specific problems in your company were solved by this product?
not getting all our time billed - direct billing entries through the program solved that.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
3-5 years
What is your company size?
1-10 Employees
What is your industry?
Law Practice
Did your company use a different software before this one?
Yes
What software did you use before?
Can't remember
Why did you decide to change it?
didn't work for us the way we wanted
Are you satisfied with the change?
extremely
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
How did using this product affect your business goals?
What was the cost of implementing this product?
can't remember
What is your total annual cost for using this product?
approximately $720
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
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