- Home Law Practice Management Software TimeSolv This is a very bad product and customer service does not seem to exist
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User review
of TimeSolv
This is a very bad product and customer service does not seem to exist
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
I can't think of any. There are a lot of deficits. The program doesn't work well and there are a lot of errors. The customer support is minimal. Most of the representatives don't seem to know how the program works.
What aspects are problematic or could work better?
The program is very buggy. When doing bills, the dates of time entries seemed to change on their own, the customer service representatives are poorly trained. I asked 3 different people how to handle one issue and got 3 very different answers, none of which seemed to work.
What features/services would you like to see in future versions of this product?
I won't be going back.
What specific problems in your company were solved by this product?
None. I moved on.
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Legal Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Timeslips
Why did you decide to change it?
It was expensive; however, I think I will go back to timeslips because it works well and customer support is knowledgeable.
Are you satisfied with the change?
no
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
Waste of a lot of billable time
What is your total annual cost for using this product?
A lot if billable time lost because of its problems is included
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
no
