Well worth the switch!

What are the best aspects of this product?

The thing I like the best about TimeSolv is the ease of entering billable fees and expenses, and the customer service and support I have received thus far has been excellent. I have a variety of clients in my practice. Some are short-term clients where I may do some quick document review or research, and other matters that may remain open for a year plus. For the short-term clients I can very quickly enter time or expenses, generate a bill, and email it. For the longer-term clients it works the same way of course, and the time and expense tracking features are great to be able to easily view throughout the process.

What aspects are problematic or could work better?

Truly there is nothing I have seen that makes me regret making the change to TimeSolv. If I had to pick one thing it would be that there are many features that are customizable, but there are some others that I wish I could have a little more control over in the invoicing (size of address on first page for one), and the default display of a client's "office phone" instead of mobile phone (but this is easily remedied by entering the mobile # in the office # since I rarely ask for/need a client's work # anyways).

All of that said, TimeSolv allows users to recommend features and to "agree" with features that others have recommended to help them in determining what features are missing or become necessary as time passes.

What features/services would you like to see in future versions of this product?

I honestly can't think of anything that is missing from the current version. It has everything I need and then some, as there are many features that I don't need based on my practice.

What specific problems in your company were solved by this product?

Our previous billing program was not user friendly in my opinion. Entering time, generating bills, and then receiving/allocating payments took much longer than I knew it should have. Switching to TimeSolv has allowed me and my assistants to focus more on work and less on billing. Plus, we can now email invoices to clients, and through the integration with LawPay it's a seamless process from sending the invoice to collecting payments.

Are you a current user of this product?

Yes