What are the best aspects of this product?
You can pretty much do whatever you want with it. The backend and reporting are amazing! There is a ton of flexibility with the system. I also like that you can make changes on the backend and choose when to publish them. The morning email report is also very helpful to get a quick glance at what took place the prior day.
What aspects are problematic or could work better?
The closing out process is somewhat confusing and could use some work.
What features/services would you like to see in future versions of this product?
There really isn't anything that is missing. It is a very all encompassing solution.
What specific problems in your company were solved by this product?
Our old POS limited what we could do with it. With Toast, we are just scratching the surface of what we can do. The possibilities are virtually endless. Reporting is a big item that was solved as well as having visibility to what the employees were doing in terms of voids, discounts, etc.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
11-50 Employees
What is your industry?
Restaurants
Did your company use a different software before this one?
Yes
What software did you use before?
Shopkeep
Why did you decide to change it?
Shopkeep was limiting us and Toast is virtually limitless.
Are you satisfied with the change?
More than satisfied.
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
What was the cost of implementing this product?
$1000
What is your total annual cost for using this product?
$2000
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Yes
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