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User review of Toast POS

Very flexible and user friendly

- by Shawn Tahara

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The user interface for both the POS and the back of the house functions are very easy to use.

What aspects are problematic or could work better?

Some of the search functions are lacking (different filtering) and the cloud computing can be a bit slow when generating larger reports.

What features/services would you like to see in future versions of this product?

More online customer supports. While we can check balances for cards and rewards from our pos or back house computer, it would be nice to be able customer a website.

What specific problems in your company were solved by this product?

Being able to adapt to new items and promotions quickly and easily. Our old POS was way too complicated when adding in items.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Restaurants

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Maitrdee

Why did you decide to change it?

One of the owner's business partners recommended toast

Are you satisfied with the change?

Very satisfied

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It minimizes errors in operations.
  • It provides greater flexibility with anywhere, anytime access.
  • It helps us to communicate more effectively with our employees.

PRICING & COSTS

What was the cost of implementing this product?

not sure

What is your total annual cost for using this product?

not sure

Did you get any discount for this product? How much?

not sure

FEATURE DETAILS

Stock and inventory
4
very good
Reporting and analytics
5
amazing
Online/mobile ordering
4
very good
Menu management
5
amazing
Multi-store management
5
amazing
Raw material management
4
very good
Recipe management
4
very good