User review
of Toast POS
Great POS
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT mediocre
2out of 5
PROS & CONS
What are the best aspects of this product?
Thats a good question. There are a lot but I would have to say the dependability and intuitive layout.
What aspects are problematic or could work better?
My biggest complaint is the support line. The staff does not seem well prepared for anything other than checking settings. I've found two legitimate bugs that I had to call back and re-explain the problem several times each. I was told everytime that it would get sent to a higher level tech for review which may or maynot have happened as there is no way to see how bugs are being tracked.
The future order scheduling make no sense. The system prompts you to give the prep time, then day
of order then the order time which is backwards. It should be date, time and then time when ticket prints. Also, the prep time makes little sense as you out in a quantity of hours rather than a clock time which makes much more sense.
What features/services would you like to see in future versions of this product?
A more robust rewards program.
What specific problems in your company were solved by this product?
Overall, the speed of the kitchen and the level of service we can provide has dramatically increased.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Restaurants
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Digital Dining by Menusoft
Why did you decide to change it?
It was outdated, costly and unreliable.
Are you satisfied with the change?
Very. Wish we would not have waited so long.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enables us to make more accurate forecasts of future sales and inventory needs.
- It minimizes errors in operations.
- It provides greater flexibility with anywhere, anytime access.
- It helps us to communicate more effectively with our employees.
- It reduces duplicate data entry.
PRICING & COSTS
What was the cost of implementing this product?
$11k
What is your total annual cost for using this product?
$4800
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Yes but I'm not sure how much.
FEATURE DETAILS
Stock and inventory very good
4
Reporting and analytics amazing
5
Online/mobile ordering very good
4
Menu management amazing
5
Accounting amazing
5
Raw material management very good
4
Recipe management very good
4
