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User review of Toast POS

May be Touch Bistro is better…

- by Nate Yungvanitsait

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

We use to have Micros for our POS system. Did a switch to Toast in late 2017 had it about 1 year. The hardware of Toast is more advance. The screen is slimmer than Micros. Also the tablet is amazing. The cloud base is also really nice because I can check the sale for any of my locations on my phone.

What aspects are problematic or could work better?

Software 7/1 0 rating, Maybe because Toast is a newer company they haven't figured out all the right calculation for receipts, yet. When you are adding gratuity and tax together the calculation is wrong. Called the support and it has been 6 months already, the support team still hasen't figured it out how to fix it. So every time we have to add gratuity to a tab, the restaurant loses money because of the wrong calculation.
Service is 4/10 Try to get a call or email back from onboarding team? Good luck!
Credit card Fees 5/10 Not the cheapest out there. And you don't have any option but to only use Toast. Heartland has better rates but can't use them. Also the credit card reader is not chip compliance.

What features/services would you like to see in future versions of this product?

Response back to an email or phone call.

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Hospitality

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Micros

Why did you decide to change it?

Cloud, hardware

Are you satisfied with the change?

No.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It enables us to make more accurate forecasts of future sales and inventory needs.
  • It minimizes errors in operations.
  • It provides greater flexibility with anywhere, anytime access.
  • It helps us to communicate more effectively with our employees.

PRICING & COSTS

What was the cost of implementing this product?

Not much

What is your total annual cost for using this product?

$20,000

Did you get any discount for this product? How much?

$2000

FEATURE DETAILS

Reporting and analytics
4
very good
Online/mobile ordering
5
amazing
Table reservation
5
amazing
Menu management
4
very good
Accounting
2
mediocre
Multi-store management
3
ok
Raw material management
3
ok