- Home Restaurant Management Software Toast POS Toast POS – a new Tier 1 solution for franchises at an affordable price
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User review
of Toast POS
Toast POS – a new Tier 1 solution for franchises at an affordable price
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by Matt Ensero
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Enterprise level solution for our franchise at a fraction of the cost of the other "tier 1" systems
What aspects are problematic or could work better?
Customer support is border line useless at Level 1. The infrastructure of the company is still not fully compatible with franchise systems but is heading in a good direction.
What features/services would you like to see in future versions of this product?
Temporarily disabling online ordering should have a date/time selection field of when it will automatically turn back on instead of having to always toggle manually (leads to a lot of days where online ordering is inadvertently left off)
What specific problems in your company were solved by this product?
The ability to put to together a multi-unit/franchise solution with enterprise reporting, online ordering, gift cards, etc. at a price point that was palatable to the franchisees.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Restaurants
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
NCR Aloha
Why did you decide to change it?
It was an antiquated legacy platform that was not showing signs of mapping to the way the modern world does business
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enables us to make more accurate forecasts of future sales and inventory needs.
- It minimizes errors in operations.
- It provides greater flexibility with anywhere, anytime access.
PRICING & COSTS
What was the cost of implementing this product?
$6000
What is your total annual cost for using this product?
$2800
Did you get any discount for this product? How much?
Yes approximately 25%
