We found what we wanted!

What are the best aspects of this product?

This is not a program that will satisfy your needs, but one you'll customize to do it! My favorite feature is the Help Desk Module, where I have all necessary information to make ticket resolution more competent and satisfactory for end users, and my second favorite is the Inventory Module, where I sort things my way, and I do extensive customization. AD integration is also worth of respect, since it allowed me to build a robust database of clients imported to audit assets.

What aspects are problematic or could work better?

There is nothing to dislike, and I'm being completely honest about it. This is one of the best products I've ever worked with, not just the product, but the company too!

What specific problems in your company were solved by this product?

Our main problem was inventory control, where Track-It intervened the most, but it also helped us with Work Order resolution. Productivity is growing on both instances, which I assume is the logical consequence of keeping end users satisfied and connected.

Are you a current user of this product?

Yes