Price

$995

Logo of Track-It!
Ask Vendor A QuestionFind A Better App

Track-It! REVIEW

Customer Support Software

2 user reviews
USER SATISFACTION 100%
OUR SCORE 8.1

What is Track-It!?

Track-It! is a tool that combines the features and functionalities of a help desk solution and an asset management platform into one dynamic package. Developed for small to medium-sized businesses, Track-It! is a perfect tool for the discovery, management and audit of the “assets” in your organization.

Overview of Track-It! Benefits

Over 55,000 companies are using Track-It! to manage their assets, which could be a piece of hardware or a software license. Here are some of the awesome reasons why they love Track-It! so much.

  • Improve end-user satisfaction and resolution rates while reducing costs by allowing your help desk technicians to track their work more efficiently.
  • Reduce costs and wasteful spending on IT assets you thought were lost or didn’t realize you owned.
  • take control of your IT environment and make better decisions with complete hardware, software and configuration data about all of your assets.
  • Control costs and outages resulting from unplanned network or server changes.
  • Reduce costs by allowing end-users to log tickets and get status on existing tickets through the Self-Service Web Portal.
  • Save time and money by allowing your mobile help desk technicians to update their work orders and enter new ones while on the go.
  • Allows IT staff to build a database of solutions to help save time and money
  • Schedule and e-mail reports automatically to keep you and your management up to date on the latest trends in your business.
  • Get an instant and visual display of your key performance indicators.
  • Record the vendor used, items ordered, part numbers, serial numbers, quantities, prices and tax information.
  • Never lose track of loaner equipment again.

Overview of Track-It! Features

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Track-It! Position In Our Categories

Position of Track-It! in our main categories:

100

Track-It! is one of the top 100 Customer Support Software products

100

Track-It! is one of the top 100
Customer Support Software products


Track-It! is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#14 IT Service Management Software#10
Category:Position:
Help Desk & Ticketing Software#14
IT Service Management Software#10

Every business is different, and might require a specific Customer Support Software solution that will be fit for their company size, type of clients and employees and even specific industry they deal with. We advise you don't count on getting an ideal software that will be suitable for each company regardless of their history is. It may be a good idea to read a few Track-It! reviews first and even then you should keep in mind what the software is supposed to do for your company and your employees. Do you require an easy and straightforward app with just basic functions? Will you actually use the complex tools required by experts and large enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to find a solid app that will match your budget.

How Much Does Track-It! Cost?

Track-It! Pricing Plans:

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Track-It! reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Track-It!. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

6

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • Canada
Pricing Model
  • One-time payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

Track-It! User Reviews


Tara 6 months ago
Verified
user



Kevin 6 months ago
Verified
user


What are Track-It! pricing details?

Track-It! Pricing Plans:

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

What integrations are available for Track-It!?

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!

User reviews


User reviews in total: 2

2
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

The most favorable review

Tara

6 months ago


Pros:
This is not a program that will satisfy your needs, but one you'll customize to do it! My favorite feature is the Help Desk Module, where I have all necessary information to make ticket resolution more competent and satisfactory for end users, and my second favorite is the Inventory Module, where I sort things my way, and I do extensive customization. AD integration is also worth of respect, since it allowed me to build a robust database of clients imported to audit assets.

Cons:
There is nothing to dislike, and I'm being completely honest about it. This is one of the best products I've ever worked with, not just the product, but the company too!

The least favorable review

Kevin

6 months ago


Pros:
I like the Technical Client part, where information is presented in a very organized manner, and the fact that the product is flexible enough to allow you to customize it easily. Up to my knowledge, there is no other system equally powerful to deal with tabular data, or to let you customize it. Track-it! is literally made for tracking, this time even check-ins/check-outs of equipment, software licensing, and inventory (you enter that one manually, though). Crystal Reports is another amazing feature for neat and accurate reporting, where data can be accessed via Help Desk Orders too. I like being part of the BMC community forum, where I participate in various public discussions about the software, and share ideas and solutions with other users. It is a great way to solve problems instead of 'googling' for hours to fix a simple bug. Another cool feature is Change Management, where you can track your accountability, and ask for confirmation from other team members with different roles in your project.

Cons:
It is a help desk product, so the expereinced ones among you won't expect it to be perfect. It has its own ups and downs, but less serious than the ones that would appear in similar products. For instance, in order to obtain a Technician License, you have to pay $500, and pay symbolic annual amounts to retain it. I mean...do you see a small business coping with it? Another strong dislike is the way their Remote Control is functioning, there are too many performance issues and it is not reliable at all (sometimes it works, sometimes it doesn't). Finally, I'm against their automated auditing which requires a license of its own. As you can see, the system is 'pay here,pay there', and the audit license is really senseless because we enter inventory absolutely manualy. It is another sign of their tight association between modules, where you can't delete data from one module without causing damage and loss in the other.

Published 6 months ago
Verified
user
This is not a program that will satisfy your needs, but one you'll customize to do it! My favorite feature is the Help Desk Module, where I have all necessary information...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I like the Technical Client part, where information is presented in a very organized manner, and the fact that the product is flexible enough to allow you to customize it...



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified