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Track-It! Review

Track-It!
Our score: 8.1 User satisfaction: 100%

What is Track-It!?

Track-It! is a tool that combines the features and functionalities of a help desk solution and an asset management platform into one dynamic package. Developed for small to medium-sized businesses, Track-It! is a perfect tool for the discovery, management and audit of the “assets” in your organization.

Overview of Track-It! Benefits

Over 55,000 companies are using Track-It! to manage their assets, which could be a piece of hardware or a software license. Here are some of the awesome reasons why they love Track-It! so much.

  • Improve end-user satisfaction and resolution rates while reducing costs by allowing your help desk technicians to track their work more efficiently.
  • Reduce costs and wasteful spending on IT assets you thought were lost or didn’t realize you owned.
  • take control of your IT environment and make better decisions with complete hardware, software and configuration data about all of your assets.
  • Control costs and outages resulting from unplanned network or server changes.
  • Reduce costs by allowing end-users to log tickets and get status on existing tickets through the Self-Service Web Portal.
  • Save time and money by allowing your mobile help desk technicians to update their work orders and enter new ones while on the go.
  • Allows IT staff to build a database of solutions to help save time and money
  • Schedule and e-mail reports automatically to keep you and your management up to date on the latest trends in your business.
  • Get an instant and visual display of your key performance indicators.
  • Record the vendor used, items ordered, part numbers, serial numbers, quantities, prices and tax information.
  • Never lose track of loaner equipment again.

Overview of Track-It! Features

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Track-It! Position In Our Categories

Keeping in mind businesses have special business-related wants, it is prudent that they avoid paying for an all-encompassing, “perfect” solution. Needless to say, it is almost impossible to pinpoint such a software product even among branded software solutions. The correct thing to undertake would be to note down the several main functions which necessitate analysis like critical features, plans, technical skill levels of the employees, organizational size, etc. Thereafter, you should conduct your product research comprehensively. Go over these Track-It! evaluations and explore each of the software programs in your list more closely. Such all-encompassing product research ensure you take out unsuitable apps and pay for the one that meets all the benefits your business requires.

Position of Track-It! in our main categories:

TOP 100

Track-It! is one of the top 100 Customer Support Software products

Track-It! is also listed in the following subcategories:

There are trendy and widely used applications in each software category. But are they essentially the best fit for your enterprise’s special needs? A trendy software application may have thousands of users, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Track-It! Customer Support Software reviews and consider the aspects that you wish to have in the software such as the price, main functionality, available integrations etc. Then, select a few apps that fit your needs. Try out the free trials of these products, read online opinions, get information from the vendor, and do your homework systematically. This in-depth groundwork is certain to aid you choose the most excellent software solution for your organization’s special requirements.

How Much Does Track-It! Cost?

Track-It! Pricing Plans:

Free Trial

Track-It

Starting at $995

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

User Satisfaction

Positive Social Media Mentions 6
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Track-It! reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Track-It!. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

Language Support

  • English

Pricing Model

  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Track-It! Alternatives

Top Competitors To Track-It! By Price

Trending Customer Support Software Reviews

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Track-It! Comparisons

Track-It! user reviews

Very powerful help desk product

Read full review >
Kevin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Electrical/Electronic

We found what we wanted!

Read full review >
Tara
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: More than 100 Employees Industry: Government Administration

What are Track-It! pricing details?

Track-It! Pricing Plans:

Free Trial

Track-It

Starting at $995

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

What integrations are available for Track-It!?

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!

Track-It! average rating:

Average score
5/5 (2 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Kevin

PROS: I like the Technical Client part, where information is presented in a very organized manner, and the fact that the product is flexible enough to allow you to customize it easily. Up to my knowledge, there is no other system equally powerful to deal with tabular data, or to let you customize it. Track-it! is literally made for tracking, this time even check-ins/check-outs of equipment, software licensing, and inventory (you enter that one manually, though). Crystal Reports is another amazing feature for neat and accurate reporting, where data can be accessed via Help Desk Orders too. I like being part of the BMC community forum, where I participate in various public discussions about the software, and share ideas and solutions with other users. It is a great way to solve problems instead of 'googling' for hours to fix a simple bug. Another cool feature is Change Management, where you can track your accountability, and ask for confirmation from other team members with different roles in your project.

CONS: It is a help desk product, so the expereinced ones among you won't expect it to be perfect. It has its own ups and downs, but less serious than the ones that would appear in similar products. For instance, in order to obtain a Technician License, you have to pay $500, and pay symbolic annual amounts to retain it. I mean...do you see a small business coping with it? Another strong dislike is the way their Remote Control is functioning, there are too many performance issues and it is not reliable at all (sometimes it works, sometimes it doesn't). Finally, I'm against their automated auditing which requires a license of its own. As you can see, the system is 'pay here,pay there', and the audit license is really senseless because we enter inventory absolutely manualy. It is another sign of their tight association between modules, where you can't delete data from one module without causing damage and loss in the other.

Reviewed 5 months ago

Read full review >

The least favorable review

Tara

PROS: This is not a program that will satisfy your needs, but one you'll customize to do it! My favorite feature is the Help Desk Module, where I have all necessary information to make ticket resolution more competent and satisfactory for end users, and my second favorite is the Inventory Module, where I sort things my way, and I do extensive customization. AD integration is also worth of respect, since it allowed me to build a robust database of clients imported to audit assets.

CONS: There is nothing to dislike, and I'm being completely honest about it. This is one of the best products I've ever worked with, not just the product, but the company too!

Reviewed 5 months ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Very powerful help desk product

Read full review >
Kevin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Electrical/Electronic

PROS: I like the Technical Client part, where information is presented in a very organized manner, and the fact that the product is flexible enough to allow you to customize it easily. Up to my knowledge, there is no other system equally powerful to deal with tabular data, or to let you customize it. Track-it! is literally made for tracking, this time even check-ins/check-outs of equipment, software licensing, and inventory (you enter that one manually, though). Crystal Reports is another amazing feature for neat and accurate reporting, where data can be accessed via Help Desk Orders too. I like being part of the BMC community forum, where I participate in various public discussions about the software, and share ideas and solutions with other users. It is a great way to solve problems instead of 'googling' for hours to fix a simple bug. Another cool feature is Change Management, where you can track your accountability, and ask for confirmation from other team members with different roles in your project.

CONS: It is a help desk product, so the expereinced ones among you won't expect it to be perfect. It has its own ups and downs, but less serious than the ones that would appear in similar products. For instance, in order to obtain a Technician License, you have to pay $500, and pay symbolic annual amounts to retain it. I mean...do you see a small business coping with it? Another strong dislike is the way their Remote Control is functioning, there are too many performance issues and it is not reliable at all (sometimes it works, sometimes it doesn't). Finally, I'm against their automated auditing which requires a license of its own. As you can see, the system is 'pay here,pay there', and the audit license is really senseless because we enter inventory absolutely manualy. It is another sign of their tight association between modules, where you can't delete data from one module without causing damage and loss in the other.

What do you think about this review? Great Poor

We found what we wanted!

Read full review >
Tara
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: More than 100 Employees Industry: Government Administration

PROS: This is not a program that will satisfy your needs, but one you'll customize to do it! My favorite feature is the Help Desk Module, where I have all necessary information to make ticket resolution more competent and satisfactory for end users, and my second favorite is the Inventory Module, where I sort things my way, and I do extensive customization. AD integration is also worth of respect, since it allowed me to build a robust database of clients imported to audit assets.

CONS: There is nothing to dislike, and I'm being completely honest about it. This is one of the best products I've ever worked with, not just the product, but the company too!

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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