Price

$995

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Track-It! REVIEW

Customer Support Software

1 user review
USER SATISFACTION 100%
OUR SCORE 8.1

What is Track-It!?

Track-It! is a tool that combines the features and functionalities of a help desk solution and an asset management platform into one dynamic package. Developed for small to medium-sized businesses, Track-It! is a perfect tool for the discovery, management and audit of the “assets” in your organization.

Overview of Track-It! Benefits

Over 55,000 companies are using Track-It! to manage their assets, which could be a piece of hardware or a software license. Here are some of the awesome reasons why they love Track-It! so much.

  • Improve end-user satisfaction and resolution rates while reducing costs by allowing your help desk technicians to track their work more efficiently.
  • Reduce costs and wasteful spending on IT assets you thought were lost or didn’t realize you owned.
  • take control of your IT environment and make better decisions with complete hardware, software and configuration data about all of your assets.
  • Control costs and outages resulting from unplanned network or server changes.
  • Reduce costs by allowing end-users to log tickets and get status on existing tickets through the Self-Service Web Portal.
  • Save time and money by allowing your mobile help desk technicians to update their work orders and enter new ones while on the go.
  • Allows IT staff to build a database of solutions to help save time and money
  • Schedule and e-mail reports automatically to keep you and your management up to date on the latest trends in your business.
  • Get an instant and visual display of your key performance indicators.
  • Record the vendor used, items ordered, part numbers, serial numbers, quantities, prices and tax information.
  • Never lose track of loaner equipment again.

Overview of Track-It! Features

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Track-It! Position In Our Categories

Position of Track-It! in our main categories:

100

Track-It! is one of the top 100 Customer Support Software products

100

Track-It! is one of the top 100
Customer Support Software products


Track-It! is also listed in the following subcategories:

Category:Position:
Help Desk & Ticketing Software#11 IT Service Management Software#8

Companies have diverse needs and requirements and no software application can be perfect in such a scenario. It is futile to try to find an ideal off-the-shelf software app that fulfills all your business wants. The wise thing to do would be to customize the solution for your unique requirements, staff member skill levels, budget, and other factors. For these reasons, do not rush and invest in well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your unique requirements. Do your groundwork, look into each short-listed system in detail, read a few Track-It! reviews, call the maker for clarifications, and finally select the application that provides what you need.

How Much Does Track-It! Cost?

Track-It! Pricing Plans For Enterprises & Small Business:

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Track-It! reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Track-It!. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

6

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • Canada
Pricing Model
  • One-time payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

Track-It! User Reviews

What are Track-It! pricing details?

Track-It! Pricing Plans:

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

What integrations are available for Track-It!?

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!

User reviews


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Tara

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This is not a program that will satisfy your needs, but one you'll customize to do it! My favorite feature is the Help Desk Module, where I have all necessary information...

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