The pair whom I’ve dealt with were beyond perfect!

What are the best aspects of this product?

They're willing to go the extra mile in helping me out! I felt I need help using the software. But one customer rep went online to inform me the more help is needed. So he referred me to another rep kept me to speed and assisted me all the way through. It's a good feeling to never be left out.

What aspects are problematic or could work better?

Nothing much really. Although TSheets has some restriction on we approach in the calculation of OT. Since it's too complex to break down, I'll just say OT calculation is the only problem I've had so far.

What specific problems in your company were solved by this product?

At present our field staff faced difficulty making calculations while they were on the road compared to that working within the job site. With them being in a number of places, it can be difficult to retain precise records of their earned hours. My hubby likes its GPS functionality. We wanted to get a handle on where our team is currently at and when. Thanks for this, we're able to increase appointments since our team is now operating efficiently.

Are you a current user of this product?

Yes