The best, most cost effective solution money can buy!

What are the best aspects of this product?

I have used this appliance in two agencies I have worked in. As a matter of fact, I have assisted in purchasing it in each of them. When comparing the cost to the alternative vendors, there was no comparison. One of the biggest reasons I moved to this solution is the ability to download the client to a computer without the need for administrative credentials, as our users do not have those rights.

From an IT point of view, we love the ability to connect to computers outside our network, without the users needing admin rights, and then be able to elevate TurboMeeting in the session, without user assistance other than clicking a single button. Then there is an option to reboot the remote PC into safe mode, with networking support, and auto reconnects once in safe mode!!!

Also, the ability to use LDAP domain authentication is very handy in our large organization.

Other solutions we have used have required reconnecting the session after network changes have been made. For example, when we troubleshoot VPN sessions, once connected to the VPN we have previously had to reconnect after the user attaches to a VPN session. TurboMeeting/RHUB appliances seem automatically detect there is a change in the network connection and attaches to the session.

Overall, we LOVE this appliance for ALL of its functionality.

What aspects are problematic or could work better?

There have been times I have had to wait for fixes to the firmware in order for our environment to work correctly. But there are two sides to that scenario... because of their great customer support, it didn't take a year for these kinds of fixes to take place. As soon as I brought up the problems, they began working on them. That is the kind of company this is.

I have also had to reboot the appliance a few times, due to no response on the network. But no more often than once every 2 to 3 months.

What features/services would you like to see in future versions of this product?

I would like to see LDAP Security and Authentication built out to allow for nested group membership, and Admin rights added to LDAP groups (rather than local users on the device only)

What specific problems in your company were solved by this product?

Freedom to remotely access in every way necessary (video, remote control, webinar, etc.) while maintaining on-premise security

Are you a current user of this product?

Yes