What are the best aspects of this product?
What we like best about it is the cart chatter feature. We can track what our customers are saying about our products and improve on that. We are able to collect customer data based on this, analyze it and know what we have to do to improve on our products and service delivery. The technical team of TurnTo is amazing. During the implementation of the tool into our system, we did not have any problems as we could get help from their team. They were with us all through whenever we got into some issue. Within 6 weeks, we had fully implemented the product ready to serve us.
What aspects are problematic or could work better?
They could do better with their reporting feature. Although it is there, it does not offer robust solutions to help interpret data in the best way. Also, for the part of documentation of the product, it is too detailed which makes it tiring to go through the pages. It would be nice if they made it a little less detailed so that it can be easy to scan through. Despite the product being highly customizable, it is not recommended as there are upgrades to the system which would interfere with this. This limited us as we had to perform some customizations on the side which is not good on our part.
What specific problems in your company were solved by this product?
We now know our customers in terms of their tastes and preferences. With TurnTo, we can collect organic data, based on the activities of our customers, which helps us serve them better. Before this, we did not know what customers were going through and thus it was difficult to satisfy theme. Luckily, with this product, we can perform beyond their expectations. TurnTo has given us a rare sense of hope as we can collect data, analyze it and make the best decisions regarding what we sell to our customers.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?