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TurnTo REVIEW

Feedback & Reviews Management Software

11 user reviews
USER SATISFACTION 94%
OUR SCORE 7.5

What is TurnTo?

TurnTo is an innovative customer content suite with many useful modules for online retailers which updates the process of collecting reviews and ratings in a variety of ways. It is a uniquely planned system within which you can help customers, but also allow them to help each other running a useful social community. Most of all, TurnTo is the system that can optimize your benefits from any type of content you may be posting, and eventually lead to increased conversion, impressive traffic, and memorable incentives that can lead random visitors to become regular shoppers.

TurnTo is also a mobile-first app which guarantees equal visualization and usability on all devices, priced by quote to ensure all business can have access to its functionality. For a moderate and reasonable price, you will get to communicate with your audience, interact and engage them in useful activities which help you improve your performance. There are many valuable features to consider, including Knowledge base integration,  accurate moderation, integrated customer profiles accessible from mobile devices, social answers, SEO benefits, and much more. An additional reason to consider TurnTo as your next rating & feedback manager is that the software integrates seamlessly with a variety of business apps and applications.

Overview of TurnTo Benefits

Why choosing TurnTo compared to similar content & feedback management systems? Indeed, the market is full of considerable solutions which perform such functions in a smart manner, but TurnTo has diversity working on its behalf.

What exactly does this mean? The suite is comprised of multiple modules online retailers can use to boost conversions, including Rating & Reviews, Community Q&As, Visual Reviews, and Checkout Comments. This fast-developing customer-generated content provider is making it easy for retail brands to connect with customers, and depicts trends relevant to their business. At the same time, it personalizes buyer’s experience to an extent where each customer feels as if he was the only person you care to serve.

How does it work? The reason why it is so successful is that it was crafted with they customer’s perspective in mind – the lasting challenge of social Q&As is finally solved by relating one customer to another, and letting prospective buyers obtain immediate answers to their purchase concerns. Needless to say, it is a precious tactic for saving time and labor payments. Features such as ‘Ask Owners’ and ‘Social Merchandising’ (connecting with users via social networks) work with specific algorithms which relate present questions to past answers, all of them neatly stored in the base for further usage. That way, the customer can find out everything he wants without even leaving the product’s page. At checkout point, he will be invited to share a POS comment, which will also be used by other customers in future.

What is the final effect? Together with saving time and finances, TurnTo helps you retain your buyers, provide valuable content for better SERP rankings, boost conversion using the benefits of social networks, and most of all – raise brand awareness. At the same time, the system streamlines shopping procedures, and allows retailers to evaluate the service they’re providing, hopefully depicting positive and negative trends that can be decisive for their business.

Overview of TurnTo Features

  • Ratings & Reviews
  • Fast & Accurate Moderation
  • Powerful Analytics
  • Full Visual Customizability
  • Integrated Customer Profiles
  • Scalability
  • Mobile-First Design
  • Social Answers
  • Q&A Base
  • Knowledge Base Integration
  • SEO Benefits
  • Visual Reviews
  • Galleries
  • Fully-Featured Visual CMS
  • Automated SKU Matching
  • Automatically Acquired User Rights
  • Easy Integrations
  • Open API

TurnTo Position In Our Categories

Position of TurnTo in our main categories:

500

TurnTo is one of the top 500 CRM Software products

500

TurnTo is one of the 500
CRM Software products


TurnTo is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#34 Feedback & Reviews Management Software#44
Category:Position:
Customer Service Software#34
Feedback & Reviews Management Software#44

Each enterprise has different needs and requires an application that can be customized for their size, kind of staff members and clients, and the specific industry they are in. For these reasons, no system can proffer perfect tools off-the-shelf. When you search a software app, first be sure what you require it for. Read some TurnTo reviews and ask yourself do you need basic functionality or do you require advanced features? Are there any industry-specific tools that you are searching for? Find the answers to these questions to assist your search. There are plenty of factors that you need to mull over and these include your budget, specific business wants, your organization size, integration needs etc. Take your time, use a few free trials, and finally choose the system that offers all that you want to improve your company efficiency and productivity.

How Much Does TurnTo Cost?

TurnTo Pricing Plans:

TurnTo is priced on quote basis, meaning that the company will tailor a specific enterprise pricing offer for your business, depending on your needs and expectations. Contact them to request your quote.

User Satisfaction

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TurnTo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TurnTo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

19

NEGATIVE SOCIAL MENTIONS

1

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Ireland
  • South Africa
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Japan
  • Latin America
  • Middle-East
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • LIVE SUPPORT

TurnTo User Reviews


Gertrude 2 months ago
Verified
user



Ashley 2 months ago
Verified
user



Kate 3 months ago
Verified
user



Jack 3 months ago
Verified
user



Irma 4 months ago
Verified
user


What are TurnTo pricing details?

TurnTo Pricing Plans:

TurnTo is priced on quote basis, meaning that the company will tailor a specific enterprise pricing offer for your business, depending on your needs and expectations. Contact them to request your quote.

What integrations are available for TurnTo?

TurnTo Network is an open API system which you can integrate with every business systems and applications you may be using. Some of the most prominent integrations include:

  • Tealium
  • Demandware
  • Mozu Marketplace
  • Magento
  • Google Apps

User reviews


User reviews in total: 11

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Average Rating:

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The most favorable review

Ashley

2 months ago


Pros: It is all about the service you provide rather than the quality of the product that helps to attract and retain customers to your store. This is what TurnTo has done for us. We can compete rigorously with other stores by providing personalized services to our customers. The checkout chatter functionality allows customers to tell their story based on their experience at our store. Such a story will be captured by other customers who may be enticed by it to buy from us. It thus helps to drive conversion which later results to increase in sales. TurnTo has become an all-round solution to monitoring the buying behavior of our customers and also their comments and reviews on purchasing a product.

Cons: We want organic data on our way but the more engagement you have on your site, the more you have to deal with. This has become a problem on our part as we get more than we bargained for. Although it is a good problem to have, it can be overwhelming and thus the need to have extra team members to manage the Q&A. We receive questions in real time as they happen and we have to, in the same speed, reply to those questions.

The least favorable review

Gertrude

2 months ago


Pros: What we like best about it is the cart chatter feature. We can track what our customers are saying about our products and improve on that. We are able to collect customer data based on this, analyze it and know what we have to do to improve on our products and service delivery. The technical team of TurnTo is amazing. During the implementation of the tool into our system, we did not have any problems as we could get help from their team. They were with us all through whenever we got into some issue. Within 6 weeks, we had fully implemented the product ready to serve us.

Cons: They could do better with their reporting feature. Although it is there, it does not offer robust solutions to help interpret data in the best way. Also, for the part of documentation of the product, it is too detailed which makes it tiring to go through the pages. It would be nice if they made it a little less detailed so that it can be easy to scan through. Despite the product being highly customizable, it is not recommended as there are upgrades to the system which would interfere with this. This limited us as we had to perform some customizations on the side which is not good on our part.

Published 2 months ago
Verified
user
What we like best about it is the cart chatter feature. We can track what our customers are saying about our products and improve on that. We are able to collect customer...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
It is all about the service you provide rather than the quality of the product that helps to attract and retain customers to your store. This is what TurnTo has done for...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
We have been able to migrate easily with the help of the TurnTo team. It integrates well with our CMS, which is a plus. This is not the case with other tools we have...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Their customer support is like no other. I do not have to wait for long before I can get a feedback whenever I have a problem. This is not the same as our previous...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
It is their customer support that we were able to implement this tool without much hustle. They were friendly and willing to take us through every step of the way. They...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
It is what we signed up for. TurnTo believes in great customer service by providing the best features in their product. We have seen it all in this tool and more. When it...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
It is what we needed for our ecommerce business. When it comes to customer support, TurnTo offers top notch support even after you have implemented the tool in your...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
It helps to be up to date with what is happening on our site. Content and data is relevant if you want to drive traffic. With TurnTo we can expect to get fresh content...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
It is one thing to have a product that works and another to be able to communicate with the support team. TurnTo has the best of both worlds. Despite it being the best in...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
TurnTo has a lot of great features to offer. Initially, we were using the Magento reviews to manage the reviews from customers. When we switched to this product, we were...



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