575 SHARES | |
2018 FOLLOWERS | |
57 LIKES |
USER SATISFACTION | 94% |
OUR SCORE | 7.5 |
TurnTo is an innovative customer content suite with many useful modules for online retailers which updates the process of collecting reviews and ratings in a variety of ways. It is a uniquely planned system within which you can help customers, but also allow them to help each other running a useful social community. Most of all, TurnTo is the system that can optimize your benefits from any type of content you may be posting, and eventually lead to increased conversion, impressive traffic, and memorable incentives that can lead random visitors to become regular shoppers.
TurnTo is also a mobile-first app which guarantees equal visualization and usability on all devices, priced by quote to ensure all business can have access to its functionality. For a moderate and reasonable price, you will get to communicate with your audience, interact and engage them in useful activities which help you improve your performance. There are many valuable features to consider, including Knowledge base integration, accurate moderation, integrated customer profiles accessible from mobile devices, social answers, SEO benefits, and much more. An additional reason to consider TurnTo as your next rating & feedback manager is that the software integrates seamlessly with a variety of business apps and applications.
Why choosing TurnTo compared to similar content & feedback management systems? Indeed, the market is full of considerable solutions which perform such functions in a smart manner, but TurnTo has diversity working on its behalf.
What exactly does this mean? The suite is comprised of multiple modules online retailers can use to boost conversions, including Rating & Reviews, Community Q&As, Visual Reviews, and Checkout Comments. This fast-developing customer-generated content provider is making it easy for retail brands to connect with customers, and depicts trends relevant to their business. At the same time, it personalizes buyer’s experience to an extent where each customer feels as if he was the only person you care to serve.
How does it work? The reason why it is so successful is that it was crafted with they customer’s perspective in mind – the lasting challenge of social Q&As is finally solved by relating one customer to another, and letting prospective buyers obtain immediate answers to their purchase concerns. Needless to say, it is a precious tactic for saving time and labor payments. Features such as ‘Ask Owners’ and ‘Social Merchandising’ (connecting with users via social networks) work with specific algorithms which relate present questions to past answers, all of them neatly stored in the base for further usage. That way, the customer can find out everything he wants without even leaving the product’s page. At checkout point, he will be invited to share a POS comment, which will also be used by other customers in future.
What is the final effect? Together with saving time and finances, TurnTo helps you retain your buyers, provide valuable content for better SERP rankings, boost conversion using the benefits of social networks, and most of all – raise brand awareness. At the same time, the system streamlines shopping procedures, and allows retailers to evaluate the service they’re providing, hopefully depicting positive and negative trends that can be decisive for their business.
Position of TurnTo in our main categories:
TurnTo is one of the top 500 CRM Softwareproducts
![]() 500 TurnTo is one of the 500 |
TurnTo is also listed in the following subcategories:
Category: | Position: | Category: | Position: |
---|---|---|---|
Customer Service Software | #35 | Feedback & Reviews Management Software | #49 |
Category: | Position: |
---|---|
Customer Service Software | #35 |
Feedback & Reviews Management Software | #49 |
Organizations have diverse needs and requirements and no software platform can be ideal in such a condition. It is futile to try to find a perfect off-the-shelf software product that fulfills all your business wants. The smart thing to do would be to adapt the system for your specific requirements, staff member skill levels, budget, and other aspects. For these reasons, do not hasten and invest in well-publicized leading systems. Though these may be widely used, they may not be the best fit for your specific needs. Do your homework, look into each short-listed platform in detail, read a few TurnTo reviews, speak to the vendor for clarifications, and finally choose the app that presents what you want.
TurnTo is priced on quote basis, meaning that the company will tailor a specific enterprise pricing offer for your business, depending on your needs and expectations. Contact them to request your quote.
We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TurnTo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TurnTo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS | 19 |
NEGATIVE SOCIAL MENTIONS | 1 |
TurnTo is priced on quote basis, meaning that the company will tailor a specific enterprise pricing offer for your business, depending on your needs and expectations. Contact them to request your quote.
TurnTo Network is an open API system which you can integrate with every business systems and applications you may be using. Some of the most prominent integrations include:
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The most favorable review
Ashley
5 months ago
Pros: It is all about the service you provide rather than the quality of the product that helps to attract and retain customers to your store. This is what TurnTo has done for us. We can compete rigorously with other stores by providing personalized services to our customers. The checkout chatter functionality allows customers to tell their story based on their experience at our store. Such a story will be captured by other customers who may be enticed by it to buy from us. It thus helps to drive conversion which later results to increase in sales. TurnTo has become an all-round solution to monitoring the buying behavior of our customers and also their comments and reviews on purchasing a product.
Cons: We want organic data on our way but the more engagement you have on your site, the more you have to deal with. This has become a problem on our part as we get more than we bargained for. Although it is a good problem to have, it can be overwhelming and thus the need to have extra team members to manage the Q&A. We receive questions in real time as they happen and we have to, in the same speed, reply to those questions.
The least favorable review
Gertrude
5 months ago
Pros: What we like best about it is the cart chatter feature. We can track what our customers are saying about our products and improve on that. We are able to collect customer data based on this, analyze it and know what we have to do to improve on our products and service delivery. The technical team of TurnTo is amazing. During the implementation of the tool into our system, we did not have any problems as we could get help from their team. They were with us all through whenever we got into some issue. Within 6 weeks, we had fully implemented the product ready to serve us.
Cons: They could do better with their reporting feature. Although it is there, it does not offer robust solutions to help interpret data in the best way. Also, for the part of documentation of the product, it is too detailed which makes it tiring to go through the pages. It would be nice if they made it a little less detailed so that it can be easy to scan through. Despite the product being highly customizable, it is not recommended as there are upgrades to the system which would interfere with this. This limited us as we had to perform some customizations on the side which is not good on our part.