What are the best aspects of this product?
It is what we needed for our ecommerce business. When it comes to customer support, TurnTo offers top notch support even after you have implemented the tool in your business. It does not matter what kind of help you want or how many times you ask for it, they always come through for you. This is on the contrary with other companies offering similar tools. They are with you every step of the way. They monitor how you use the tool by allowing you to comment and give suggestions on how to improve it as long as you are using it. This helps them to upgrade or include features that improve the performance of the product.
What aspects are problematic or could work better?
It has all we could want in our ecommerce business. However, I can only suggest on what they need to improve. For example, the reporting feature should be easier and reliable to use. This can be made possible through integration with Google Analytics. As a result, you will be able to generate reports on how people send reviews about your business and how they interact with the Q&A on your website. All these will help us get the best out of TurnTo.
What specific problems in your company were solved by this product?
Before TurnTo, we used to do all the reviews and Q&A section of our ecommerce website. It was not only difficult to keep track of what customers were reading or reviewing for our products, but also inaccurate. We had to rely on guesswork in terms of identifying what customers were asking. This proved to be inefficient and thanks to TurnTo we can now manage all Q&A and reviews systems for our site in real-time. This allows us to plan ahead and execute our plan with ease. Customer support has become highly responsive which results to happy customers and thus good for business.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year