What are the best aspects of this product?
We have been able to migrate easily with the help of the TurnTo team. It integrates well with our CMS, which is a plus. This is not the case with other tools we have tried out in the past. It has an attractive layout which is easy to customize based on our needs. Also, with the open API they have, customization is much easier depending on what we are looking for. Apart from that, the backend interface is helpful when you want to filter items and manage access to your system with ease. For the Q&A, we are able to monitor interactions on our site with the utmost flexibility.
What aspects are problematic or could work better?
It has everything to offer that we could ask for. We did not find anything to dislike about this tool. It has answers to every question we want solved and managed Q&A plus reviews in the best way possible. We can analyze suggestions by our customers and use this to develop our products based on their preferences or those suggestions. In short, we are at a better place thanks to TurnTo.
What specific problems in your company were solved by this product?
It is a vibrant an active system that has a dedicated team to ensure all users, have their problems solved. We had the option of building our own system and have it manage our reviews and Q&A. However, with TurnTo, we decided to buy and we can see the benefit in doing so. We had to assign this task to a professional and therefore we made the right decision. They are friendly as they listen and dedicate their resources and time in ensuring that we get the best out of the tool. We can now post sales and interact with our customers on the same platform which helps us get ahead.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year