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Twilio Platform Review

Twilio Platform
Our score: 8.3 User satisfaction: 93%

What is Twilio Platform?

Twilio Platform is a cloud communications building platform that lets companies add multiple communication means to their web and mobile channels. It enables developers to create built-in messaging, voice and video call, and authentication tools into their custom applications.

Whilst crafting a unique communication app took longer with the old approach, the Twilio Platform cuts down the production time as users no longer have to prepare the required infrastructure. This means programmers can instantly construct their apps in their preferred or already in use language.

Also, Twilio Platform allows businesses to focus on communicating with their partners, clients, and employees instead of spending an inordinate amount of time negotiating contracts with telecom carriers to assemble interconnections in every region they operate. That is because the solution has a ready-made distributed software layer that enables companies to reach anyone situated anywhere in the world right from the beginning.

Overview of Twilio Platform Benefits

Adequate Cost Savings

The Twilio Platform has flexible, pay-as-you-go pricing plans for its various communication APIs. This means companies are not locked into monthly or annual contracts and pay only for what they use. This lets them vigorously control their programming and communication budgets so they could channel them towards other expenses.

Almost Instantaneous Development

With Twilio Platform, companies can add communication and authentication to their applications regardless of the programming language they use. This is made possible by the simple yet powerful API of the solution that has PHP, Node, Python, Ruby, Java, and.Net (C#) support. This way, developers can immediately work on building multiple communication channels into their software and deploy them across the organization as soon as they can.

Reliable Connections

Connecting with partners, customers, and employees distributed all over the world is a seamless experience with Twilio Platform. The software has a maximum reliability of 99.95% uptime SLA, which means concerned parties can reach each other with little chance of getting interrupted in the midst of communications.

Regional Distribution

In case of localization needs and regional compliance, developers can simply reconfigure parts of the code related to those without having to rewrite the entire app. This way, sister sites located in other regions can communicate with their colleagues in different branches expeditiously.

Overview of Twilio Platform Features

  • Communications API
  • Task Routing API
  • Multi-Channel Notifications API
  • Authorization API
  • Human Account Verification API
  • Proxy API
  • Natural Language Processing

Twilio Platform Position In Our Categories

Keeping in mind companies have unique business-related needs, it is only sensible that they avoid subscribing to an all-in-one, ideal software. Still, it is futile to try to find such application even among branded software products.
The logical thing to do would be to make a list of the several chief aspects that call for a investigation such as key features, price plans, technical skill capability of staff, organizational size, etc. The second step is, you must conduct the product research systematically. Go over these Twilio Platform reviews and explore the other software products in your list in detail. Such comprehensive research ascertain you drop poorly fit applications and select the system that includes all the aspects your business requires for optimal results.

Position of Twilio Platform in our main categories:

TOP 50

Twilio Platform is one of the top 50 Rapid Application Development Software - RAD products

If you are interested in Twilio Platform it might also be a good idea to examine other subcategories of Rapid Application Development Software - RAD listed in our database of SaaS software reviews.

Since each company has unique business needs, it is advisable for them to refrain from looking for a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such an app even among popular software applications. The intelligent thing to do would be to list the various important aspects that need consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Twilio Platform Rapid Application Development Software - RAD reviews and investigate each of the other systems in your shortlist in detail. Such in-depth homework can make sure you reject ill-fitting applications and zero in on the app that provides all the features you need for business success.

How Much Does Twilio Platform Cost?

Twilio Platform Pricing Plans:

Free Trial

Programmable Voice

$0.0085/min (receive calls) and $0.013/min (make calls)

Programmable SMS

$0.0075/message (receive and send)

Elastic SIP Trunking

$0.0045/min (for origination) and $0.007/min (for termination)

Programmable Chat

$0.0008/message and $0.020/user

Programmable Video

$0.001/min/participant and $0.300/subscribed GB

Programmable Wireless

$2.00/SIM card and $0.100/ MB

Twilio Studio Starter Plan

Free

Twilio Studio Pro Plan

$99.00/month

Twilio Studio Business Plan

$999.00/month

Twilio offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Programmable Voice – starts at $0.0085/min (receive calls) and $0.013/min (make calls)

  • Unlimited Capacity
  • Global Low Latency
  • Advanced Call Control

Programmable SMS – starts at $0.0075/message (receive and send)

  • Ship Faster with Copilot Software
  • Real-Time Reporting & Insights
  • Automatic Content Encoding

Elastic SIP Trunking – starts at $0.0045/min (for origination) and $0.007/min (for termination)

  • Unlimited Capacity
  • No Annual Commitments
  • Instant Provisioning

Programmable Chat – starts at $0.0008/message and $0.020/user

  • Cross-Platform SDKs
  • State Sync & Message Encryption
  • Typing Indicators & UI Elements

Programmable Video – starts at $0.001/min/participant and $0.300/subscribed GB

  • Mobile & Desktop SDKs
  • Video Recording & Screen Sharing
  • Up to 50 Video Call Participants

Programmable Wireless – starts at $2.00/SIM card and $0.100/ MB

  • LTE SIM Cards
  • Instant Deployment & Activation
  • M2M Commands API

Twilio Studio

  • Starter Plan – free monthly use; minimal fee per additional engagement
  • Pro Plan – $99.00/month
  • Business Plan – $999.00/month
  • Multiple Channels
  • Flows Extension
  • Custom Codes
  • Third-Party Integrations

User Satisfaction

Positive Social Media Mentions 63
Negative Social Media Mentions 3

We realize that when you make a decision to buy Rapid Application Development Software - RAD it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Twilio Platform reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Twilio Platform. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Twilio Platform pricing details?

Twilio Platform Pricing Plans:

Free Trial

Programmable Voice

$0.0085/min (receive calls) and $0.013/min (make calls)

Programmable SMS

$0.0075/message (receive and send)

Elastic SIP Trunking

$0.0045/min (for origination) and $0.007/min (for termination)

Programmable Chat

$0.0008/message and $0.020/user

Programmable Video

$0.001/min/participant and $0.300/subscribed GB

Programmable Wireless

$2.00/SIM card and $0.100/ MB

Twilio Studio Starter Plan

Free

Twilio Studio Pro Plan

$99.00/month

Twilio Studio Business Plan

$999.00/month

Twilio offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Programmable Voice – starts at $0.0085/min (receive calls) and $0.013/min (make calls)

  • Unlimited Capacity
  • Global Low Latency
  • Advanced Call Control

Programmable SMS – starts at $0.0075/message (receive and send)

  • Ship Faster with Copilot Software
  • Real-Time Reporting & Insights
  • Automatic Content Encoding

Elastic SIP Trunking – starts at $0.0045/min (for origination) and $0.007/min (for termination)

  • Unlimited Capacity
  • No Annual Commitments
  • Instant Provisioning

Programmable Chat – starts at $0.0008/message and $0.020/user

  • Cross-Platform SDKs
  • State Sync & Message Encryption
  • Typing Indicators & UI Elements

Programmable Video – starts at $0.001/min/participant and $0.300/subscribed GB

  • Mobile & Desktop SDKs
  • Video Recording & Screen Sharing
  • Up to 50 Video Call Participants

Programmable Wireless – starts at $2.00/SIM card and $0.100/ MB

  • LTE SIM Cards
  • Instant Deployment & Activation
  • M2M Commands API

Twilio Studio

  • Starter Plan – free monthly use; minimal fee per additional engagement
  • Pro Plan – $99.00/month
  • Business Plan – $999.00/month
  • Multiple Channels
  • Flows Extension
  • Custom Codes
  • Third-Party Integrations

What integrations are available for Twilio Platform?

Twilio offers developers access to its Messaging, Voice, and REST APIs as well as to other APIs, SDK, and Webhooks for the customization of the platform.

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Reviewed By Nestor Gilbert
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