A definite contender for CSM

What are the best aspects of this product?

Easy to search interactions, great for reviewing previous businesses with clients to better support their needs during an exchange.

What aspects are problematic or could work better?

Some interactions are logged twice on the system.

What specific problems in your company were solved by this product?

Lets me track customers interactions, agent handling and provide better solutions during the interaction

Are you a current user of this product?

Yes