Amazing CSM tool

What are the best aspects of this product?

Easy to integrate with the programs we currently use.

What aspects are problematic or could work better?

I have nothing bad to say about Twilio. The service and the product have been exceptional.

What specific problems in your company were solved by this product?

Integrating the system with our dialer, reports are also handy and detailed.

Are you a current user of this product?

Yes