Efficient, for better communication with customers

What are the best aspects of this product?

Been with Twilio for the past three years now, and I still love how I can easily incorporate it into our company's CRM system. It made our communication with a customer more efficient.

What aspects are problematic or could work better?

Getting a new number when the location is in a major city.

What specific problems in your company were solved by this product?

Text messaging customers has made our communication with them so much better.

Are you a current user of this product?

Yes