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User review of Twilio Platform

Reliable, secure, functional

- by Tre

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

This is an overall great application for IVR and text messaging needs. It delivers text messages as soon as you send them. It has great audio quality, text to speech is functional and quite impressive, and efficient call routing. It integrates well with other languages and has many functions like text status monitoring, call forwarding, initiates calls, and receive calls. And it is secure.

What aspects are problematic or could work better?

A tad is expensive than I expected, but it has some unique features, so I guess it's okay.

What specific problems in your company were solved by this product?

Reliable service. Improved security for logins, automated messaging in the call process, easy tracking of sent text messages.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.