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User review of Unily

Extremely Disappointed

- by Tara Cavanaugh

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
2out of 5
mediocre

PROS & CONS

What are the best aspects of this product?

We selected this product because it was supposed to easily integrate with Sharepoint, and also because it was supposed to be easily customizable to our company's needs.

What aspects are problematic or could work better?

-Our CMS is extremely glitchy and unreliable. We have needed to do several "workarounds" because our issues could not be fixed.
-The Sharepoint/Unily syncing was very difficult and eventually we had to do a workaround that involved cutting some communication between the two platforms.
-Unily did not seem to have Sharepoint expertise and also was not very willing to help us with our syncing issues.
-I have encountered new issues with very basic functionalities every week that I have used this product.

What features/services would you like to see in future versions of this product?

-Less bugs and more reliability.

What specific problems in your company were solved by this product?

Since implementing our intranet, we have been able to communicate better on news and important updates.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

Communication

Activity Feeds
3
ok
Notifications
3
ok
Comments and Voting
4
very good
Discussions
4
very good
User Directory
3
ok

Content Management

File Sharing
3
ok
Tagging
3
ok
Knowledge Base
4
very good
Surveys
3
ok

Productivity Tools

Calendar
3
ok
Search
4
very good
Mobile
4
very good

Administration

Moderation
3
ok
Access Management
4
very good
Performance and Reliability
1
very poor