Helpful to tech support teams

What are the best aspects of this product?

This app helps me in keeping track of the IT issues I need to resolve. This allows me to categorize the issues to make it easier to track.

What aspects are problematic or could work better?

There are rare occasions wherein the system locks up when I entered a new ticket.

What specific problems in your company were solved by this product?

As I mentioned, it helps me keep track of our issues. It improves our maintenance management and allows us to see tech issues history.

Are you a current user of this product?

Yes