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UpKeep REVIEW

Maintenance Management Software - CMMS

2 user reviews
USER SATISFACTION 97%
OUR SCORE 8.5

What is UpKeep?

UpKeep is a computerized maintenance management system (CMMS) that enables managers in various industries and businesses including facility, property, restaurant, and manufacturing to enhance communication by sending real-time updates to all members of the team. The software can be deployed on desktop and mobile platforms, ensuring that every workflow is streamlined and each member are aware of their tasks and when to do them.

UpKeep equips business with all the tools for maintenance operations thanks to its topnotch features including work requests and work orders, QR generation, PM scheduling, inventory management, workflow management and more. With UpKeep, businesses enjoy significant savings in costs as expenses are drastically reduced and performance and uptime for each asset are increased. Users have easy access to their data anytime and anywhere. Tracking costs and viewing reports is also a breeze as every information is easily viewable with just a click of a button. This innovative and intelligent modern CMMS also offers customization options that help businesses further expedite each and every work process.

Overview of UpKeep Benefits

UpKeep is a compact maintenance and asset management solution that lets users achieve maximum agility and efficiency in their day-to-day operations. It provides clear-cut solutions for streamlining asset and maintenance management through a robust set of tools for deploying and managing work orders and requests, PM scheduling, inventory management, automation tools, tracking solutions for warranty, time, cost, and depreciation values, reporting, and QR coding.

More specifically, it can help your business:

Create and manage work orders and requests

UpKeep lets you see and manage your work orders in an organized format, be it: list or calendar sorting. Easily filter work orders according to assigned people, assets, locations, and priority level. Your people can also include relevant details such as time, costs, etc for each work order. A reporting feature automatically audits costs and compliance requirements. Its PM scheduler lets you manage recurring work orders on a regular basis so you no longer have to worry about repeated actions.

Work requests can also be submitted efficiently with UpKeep. Users can give technicians and maintenance personnel a tool to register work requests from a mobile phone and through its branded webpage. They can even submit complaints and upload pictures to discuss issues which require appropriate action. UpKeep’s intuitive dashboard lets you have a full view of work requests status and details as well. You can get real-time notifications every time a work request is updated or completed.

Monitor and maintain your inventories

You can easily manage inventory using unique barcodes for any parts. You can use your devices to scan these codes to reveal part details. With every part utilization, UpKeep also ensures that usage fully synchronizes and updates with existing inventory counts. What’s more, you can easily set up specific values required for each part and get notified when these parts are about to run out.

A QR code generator and mobile app scanner lets users generate QR codes for any part or asset. These can be quickly embedded in any area for easier scanning and perusal. When a user scans the QR code, s/he is given an overview of existing quantities, parts costs, downtime costs, work order histories, and even vendor information.

Streamline your workflows with ease

Easily set predefined rules that give out specific details for your people to work on. You can create an unlimited number of workflows. With its if-then rules module, UpKeep easily streamlines your workflows and chart the flow of actions. In addition, you can also approve/assign work requests and approve/decline purchase orders with maximum ease.

Track maintenance costs and time

You can add costs for in-house labor, contracted labor, travel expenses, and more in individual work orders. Identify wrench time to gauge productivity to see if non-critical assets are overscheduled or on track. You can even track more nuanced details such as wrench time, driving time, multiple technicians, and more.

Generate reports for operational excellence

UpKeep gives you real-time insights and reports on maintenance performance, including work order completion rates, general productivity, inventory levels, and more. You can set up customized dashboards that you can centralize with your organization’s KPIs and view work order statuses by team, asset, etc. Create a visual, digital report highlighting importance insights within seconds.

Overview of UpKeep Features

  • Preventative Maintenance
  • Asset / Inventory Management
  • Work orders and requests
  • Shared work orders
  • Work order histories
  • Basic and advanced PM scheduler
  • Signature capture
  • Checklists
  • Work request portal
  • Meter readings
  • Warranty tracking
  • Lockout tagout
  • Downtime tracking
  • Parts management
  • Depreciation tracking
  • Barcode scanning
  • Purchase orders
  • Advance time and cost tracking
  • Enterprise dashboard
  • Time and cost tracking
  • Advanced reporting
  • Multi-site reporting
  • Single sign-on
  • Workflow automation
  • Business integrations
  • Central dispatch portal
  • Webhooks
  • Custom meter automation
  • CSV data importing
  • PDF and video upload
  • Mobile app
  • Photo capture and annotation
  • In-App messaging
  • Self-service, phone, training, and chat support
  • Custom Integration / APIs

What Problems Will UpKeep Solve?

Problem: Tedious procedures for maintenance requests 

With UpKeep, you can schedule preventative maintenance on equipment such as replacing filters on HVAC machines every quarter.

Problem: Lack of capability for nuanced reporting/order

People appreciate the ability to snap a picture and attach it to a work order when there is a breakdown. You can even circle with your finger on the image to show exactly where the problem is occurring.

Awards & Quality Certificates

Award

UpKeep Position In Our Categories

Position of UpKeep in our main categories:

20

UpKeep is one of the top 20 Facility Management Softwareproducts

Top
20

UpKeep is one of the 20 Fixed Asset Management Softwareproducts

100

UpKeep is one of the top 100 Project Management Softwareproducts

20

UpKeep is one of the 20
Facility Management Software products

20

UpKeep is one of the 20
Fixed Asset Management Software products

100

UpKeep is one of the 100
Project Management Software products


UpKeep is also listed in the following subcategories:

Category:Position:Category:Position:
Maintenance Management Software - CMMS#3
Category:Position:
Maintenance Management Software - CMMS#3

Every organization has different requirements and requires a system that can be personalized for their size, kind of employees and buyers, and the specific industry they are in. For these reasons, no software can proffer perfect functionality out-of-the-box. When you search a software app, first be sure what you need it for. Read some UpKeep reviews and ask yourself do you want basic functionality or do you require advanced features? Are there any industry-specific tools that you are seeking? Obtain the answers to these queries to help your search. There are plenty of elements that you need to reflect on and these include your finances, specific business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally select the app that provides all that you want to boost your organization effectiveness and productivity.

How Much Does UpKeep Cost?

UpKeep Pricing Plans:
Free trial
Free
Free
Starter
$35/user/month
Professional
$55/user/month
Business Plus
$95/user/month
Enterprise
By quote

UpKeep is available for free, for teams, and for enterprises. Here are the plans to choose from:

Free

  • Unlimited work orders
  • Unlimited work requests
  • Unlimited locations, assets, and parts
  • Unlimited users, requesters, and view-only users
  • Limited searching and history
  • Limited photo capture
  • Barcode scanning
  • In-app messaging
  • Email notifications, push notifications, and mobile applications
  • Training webinars
  • Self-service help

Starter – $29/user/month (annual billing) or $35/user month-to-month

  • All Free features, plus:
  • Work order sharing
  • Work requests
  • PM scheduler (limited to monthly calendar view)
  • Work order history
  • Checklists
  • Meter readings
  • Parts management
  • Time and cost tracking
  • Barcode scanning
  • CSV data importing
  • Mobile app
  • Photo capture and annotation
  • In-App Messaging
  • Integrations: Slack, Zapier, Box
  • Self-service help
  • Chat support
  • Training webinars

Professional – $49/user/month (annual billing) or $55/user month-to-month

  • All Starter features, plus:
  • Complete PM scheduler
  • Signature capture
  • Work request portal
  • Advanced reporting
  • PDF and video upload
  • Phone support

Business Plus – $79/user/month (annual billing) or $95/user month-to-month

  • All Professional features, plus:
  • Advanced PM scheduler
  • Warranty tracking
  • Lockout tagout
  • Downtime tracking
  • Depreciation tracking
  • API access
  • Advance time and cost tracking
  • Purchase orders
  • Single sign-on
  • Workflow automation
  • Business integrations
  • Webhooks
  • Custom meter automations
  • Dedicated customer success manager

Enterprise – pricing by quote

  • All Business Plus features, plus:
  • Enterprise dashboard
  • Multi-site reporting
  • Central dispatch portal
  • Onsite Implementation, Training, and Support

User Satisfaction

We realize that when you make a decision to buy Maintenance Management Software - CMMS it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UpKeep reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UpKeep. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

115

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

UpKeep User Reviews

Anonymous Reviewer

1 year ago
Verified
user


What are UpKeep pricing details?

UpKeep Pricing Plans:
Free trial
Free
Free
Starter
$35/user/month
Professional
$55/user/month
Business Plus
$95/user/month
Enterprise
By quote

UpKeep is available for free, for teams, and for enterprises. Here are the plans to choose from:

Free

  • Unlimited work orders
  • Unlimited work requests
  • Unlimited locations, assets, and parts
  • Unlimited users, requesters, and view-only users
  • Limited searching and history
  • Limited photo capture
  • Barcode scanning
  • In-app messaging
  • Email notifications, push notifications, and mobile applications
  • Training webinars
  • Self-service help

Starter – $29/user/month (annual billing) or $35/user month-to-month

  • All Free features, plus:
  • Work order sharing
  • Work requests
  • PM scheduler (limited to monthly calendar view)
  • Work order history
  • Checklists
  • Meter readings
  • Parts management
  • Time and cost tracking
  • Barcode scanning
  • CSV data importing
  • Mobile app
  • Photo capture and annotation
  • In-App Messaging
  • Integrations: Slack, Zapier, Box
  • Self-service help
  • Chat support
  • Training webinars

Professional – $49/user/month (annual billing) or $55/user month-to-month

  • All Starter features, plus:
  • Complete PM scheduler
  • Signature capture
  • Work request portal
  • Advanced reporting
  • PDF and video upload
  • Phone support

Business Plus – $79/user/month (annual billing) or $95/user month-to-month

  • All Professional features, plus:
  • Advanced PM scheduler
  • Warranty tracking
  • Lockout tagout
  • Downtime tracking
  • Depreciation tracking
  • API access
  • Advance time and cost tracking
  • Purchase orders
  • Single sign-on
  • Workflow automation
  • Business integrations
  • Webhooks
  • Custom meter automations
  • Dedicated customer success manager

Enterprise – pricing by quote

  • All Business Plus features, plus:
  • Enterprise dashboard
  • Multi-site reporting
  • Central dispatch portal
  • Onsite Implementation, Training, and Support

What integrations are available for UpKeep?

UpKeep offers an open API with support across many different products. Please contact the vendor for details.

User reviews


User reviews in total: 2

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Anonymous Reviewer
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Published 1 year ago
Verified
user
We've been using UpKeep for the last 5 months now and the team has quickly adopted it. We've been trying to run our facility on paper and excel documents and one day a...



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Dora from Ruckel Properties

Published 3 years ago

UpKeep has been great for our company. We can quickly and easily set up maintenance work orders and report on work done, as needed.

This app was just what we were looking for to eliminate unnecessary paperwork.

Asset management apps typically don’t look good and are not user intuitive. I would highly recommend you check this application out.


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