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UpKeep Review

UpKeep
Our score: 8.5 User satisfaction: 97%

What is UpKeep?

UpKeep is a computerized maintenance management system (CMMS) that enables managers in various industries and businesses including facility, property, restaurant, and manufacturing to enhance communication by sending real-time updates to all members of the team. The software can be deployed on desktop and mobile platforms, ensuring that every workflow is streamlined and each member are aware of their tasks and when to do them.

UpKeep equips business with all the tools for maintenance operations thanks to its topnotch features including work requests and work orders, QR generation, PM scheduling, inventory management, workflow management and more. With UpKeep, businesses enjoy significant savings in costs as expenses are drastically reduced and performance and uptime for each asset are increased. Users have easy access to their data anytime and anywhere. Tracking costs and viewing reports is also a breeze as every information is easily viewable with just a click of a button. This innovative and intelligent modern CMMS also offers customization options that help businesses further expedite each and every work process.

Overview of UpKeep Benefits

UpKeep is a compact maintenance and asset management solution that lets users achieve maximum agility and efficiency in their day-to-day operations. It provides clear-cut solutions for streamlining asset and maintenance management through a robust set of tools for deploying and managing work orders and requests, PM scheduling, inventory management, automation tools, tracking solutions for warranty, time, cost, and depreciation values, reporting, and QR coding.

More specifically, it can help your business:

Create and manage work orders and requests

UpKeep lets you see and manage your work orders in an organized format, be it: list or calendar sorting. Easily filter work orders according to assigned people, assets, locations, and priority level. Your people can also include relevant details such as time, costs, etc for each work order. A reporting feature automatically audits costs and compliance requirements. Its PM scheduler lets you manage recurring work orders on a regular basis so you no longer have to worry about repeated actions.

Work requests can also be submitted efficiently with UpKeep. Users can give technicians and maintenance personnel a tool to register work requests from a mobile phone and through its branded webpage. They can even submit complaints and upload pictures to discuss issues which require appropriate action. UpKeep’s intuitive dashboard lets you have a full view of work requests status and details as well. You can get real-time notifications every time a work request is updated or completed.

Monitor and maintain your inventories

You can easily manage inventory using unique barcodes for any parts. You can use your devices to scan these codes to reveal part details. With every part utilization, UpKeep also ensures that usage fully synchronizes and updates with existing inventory counts. What’s more, you can easily set up specific values required for each part and get notified when these parts are about to run out.

A QR code generator and mobile app scanner lets users generate QR codes for any part or asset. These can be quickly embedded in any area for easier scanning and perusal. When a user scans the QR code, s/he is given an overview of existing quantities, parts costs, downtime costs, work order histories, and even vendor information.

Streamline your workflows with ease

Easily set predefined rules that give out specific details for your people to work on. You can create an unlimited number of workflows. With its if-then rules module, UpKeep easily streamlines your workflows and chart the flow of actions. In addition, you can also approve/assign work requests and approve/decline purchase orders with maximum ease.

Track maintenance costs and time

You can add costs for in-house labor, contracted labor, travel expenses, and more in individual work orders. Identify wrench time to gauge productivity to see if non-critical assets are overscheduled or on track. You can even track more nuanced details such as wrench time, driving time, multiple technicians, and more.

Generate reports for operational excellence

UpKeep gives you real-time insights and reports on maintenance performance, including work order completion rates, general productivity, inventory levels, and more. You can set up customized dashboards that you can centralize with your organization’s KPIs and view work order statuses by team, asset, etc. Create a visual, digital report highlighting importance insights within seconds.

Overview of UpKeep Features

  • Preventative Maintenance
  • Asset / Inventory Management
  • Work orders and requests
  • Shared work orders
  • Work order histories
  • Basic and advanced PM scheduler
  • Signature capture
  • Checklists
  • Work request portal
  • Meter readings
  • Warranty tracking
  • Lockout tagout
  • Downtime tracking
  • Parts management
  • Depreciation tracking
  • Barcode scanning
  • Purchase orders
  • Advance time and cost tracking
  • Enterprise dashboard
  • Time and cost tracking
  • Advanced reporting
  • Multi-site reporting
  • Single sign-on
  • Workflow automation
  • Business integrations
  • Central dispatch portal
  • Webhooks
  • Custom meter automation
  • CSV data importing
  • PDF and video upload
  • Mobile app
  • Photo capture and annotation
  • In-App messaging
  • Self-service, phone, training, and chat support
  • Custom Integration / APIs

What Problems Will UpKeep Solve?

Problem: Tedious procedures for maintenance requests 

With UpKeep, you can schedule preventative maintenance on equipment such as replacing filters on HVAC machines every quarter.

Problem: Lack of capability for nuanced reporting/order

People appreciate the ability to snap a picture and attach it to a work order when there is a breakdown. You can even circle with your finger on the image to show exactly where the problem is occurring.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

UpKeep Position In Our Categories

Knowing that companies have special business wants, it is only rational they abstain from purchasing an all-in-one, “perfect” software solution. At any rate, it would be futile to try to find such an app even among popular software products.
The logical step to undertake can be to shortlist the numerous essential functions which demand consideration including crucial features, pricing, technical skill aptitude of staff, company size, etc. Thereafter, you should double down on the research systematically. Go over some of these UpKeep evaluations and check out each of the software systems in your list more closely. Such all-encompassing research can make sure you steer clear of unfit apps and buy the system which has all the function your business requires to achieve growth.

Position of UpKeep in our main categories:

TOP 20

UpKeep is one of the top 20 Facility Management Software products

TOP 20

UpKeep is one of the 20 Fixed Asset Management Software products

TOP 100

UpKeep is one of the top 100 Project Management Software products

UpKeep is also listed in the following subcategories:

Each enterprise has different needs and needs a software that can be customized for their size, type of workers and customers, and the specific industry they are in. For these reasons, no software can provide perfect features out-of-the-box. When you try to find a software system, first be sure what you require it for. Read some UpKeep Maintenance Management Software - CMMS reviews and ask yourself do you desire basic tools or do you require advanced functionality? Are there any industry-specific functionalities that you are seeking? Obtain the answers to these queries to help your search. There are multiple factors that you need to mull over and these include your budget, particular business wants, your organization size, integration needs etc. Take your time, check out a few free trials, and finally choose the system that offers all that you require to improve your organization competence and productivity.

How Much Does UpKeep Cost?

UpKeep Pricing Plans:

Free Trial

Free

Free

Starter

$35/user/month

Professional

$55/user/month

Business Plus

$95/user/month

Enterprise

By quote

UpKeep is available for free, for teams, and for enterprises. Here are the plans to choose from:

Free

  • Unlimited work orders
  • Unlimited work requests
  • Unlimited locations, assets, and parts
  • Unlimited users, requesters, and view-only users
  • Limited searching and history
  • Limited photo capture
  • Barcode scanning
  • In-app messaging
  • Email notifications, push notifications, and mobile applications
  • Training webinars
  • Self-service help

Starter – $29/user/month (annual billing) or $35/user month-to-month

  • All Free features, plus:
  • Work order sharing
  • Work requests
  • PM scheduler (limited to monthly calendar view)
  • Work order history
  • Checklists
  • Meter readings
  • Parts management
  • Time and cost tracking
  • Barcode scanning
  • CSV data importing
  • Mobile app
  • Photo capture and annotation
  • In-App Messaging
  • Integrations: Slack, Zapier, Box
  • Self-service help
  • Chat support
  • Training webinars

Professional – $49/user/month (annual billing) or $55/user month-to-month

  • All Starter features, plus:
  • Complete PM scheduler
  • Signature capture
  • Work request portal
  • Advanced reporting
  • PDF and video upload
  • Phone support

Business Plus – $79/user/month (annual billing) or $95/user month-to-month

  • All Professional features, plus:
  • Advanced PM scheduler
  • Warranty tracking
  • Lockout tagout
  • Downtime tracking
  • Depreciation tracking
  • API access
  • Advance time and cost tracking
  • Purchase orders
  • Single sign-on
  • Workflow automation
  • Business integrations
  • Webhooks
  • Custom meter automations
  • Dedicated customer success manager

Enterprise – pricing by quote

  • All Business Plus features, plus:
  • Enterprise dashboard
  • Multi-site reporting
  • Central dispatch portal
  • Onsite Implementation, Training, and Support

User Satisfaction

Positive Social Media Mentions 115
Negative Social Media Mentions 3

We realize that when you make a decision to buy Maintenance Management Software - CMMS it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UpKeep reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with UpKeep. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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UpKeep Comparisons

UpKeep user reviews

Mobile friendly CMMS

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 02.01.2018 Company Size: More than 100 Employees Industry: N/A

What are UpKeep pricing details?

UpKeep Pricing Plans:

Free Trial

Free

Free

Starter

$35/user/month

Professional

$55/user/month

Business Plus

$95/user/month

Enterprise

By quote

UpKeep is available for free, for teams, and for enterprises. Here are the plans to choose from:

Free

  • Unlimited work orders
  • Unlimited work requests
  • Unlimited locations, assets, and parts
  • Unlimited users, requesters, and view-only users
  • Limited searching and history
  • Limited photo capture
  • Barcode scanning
  • In-app messaging
  • Email notifications, push notifications, and mobile applications
  • Training webinars
  • Self-service help

Starter – $29/user/month (annual billing) or $35/user month-to-month

  • All Free features, plus:
  • Work order sharing
  • Work requests
  • PM scheduler (limited to monthly calendar view)
  • Work order history
  • Checklists
  • Meter readings
  • Parts management
  • Time and cost tracking
  • Barcode scanning
  • CSV data importing
  • Mobile app
  • Photo capture and annotation
  • In-App Messaging
  • Integrations: Slack, Zapier, Box
  • Self-service help
  • Chat support
  • Training webinars

Professional – $49/user/month (annual billing) or $55/user month-to-month

  • All Starter features, plus:
  • Complete PM scheduler
  • Signature capture
  • Work request portal
  • Advanced reporting
  • PDF and video upload
  • Phone support

Business Plus – $79/user/month (annual billing) or $95/user month-to-month

  • All Professional features, plus:
  • Advanced PM scheduler
  • Warranty tracking
  • Lockout tagout
  • Downtime tracking
  • Depreciation tracking
  • API access
  • Advance time and cost tracking
  • Purchase orders
  • Single sign-on
  • Workflow automation
  • Business integrations
  • Webhooks
  • Custom meter automations
  • Dedicated customer success manager

Enterprise – pricing by quote

  • All Business Plus features, plus:
  • Enterprise dashboard
  • Multi-site reporting
  • Central dispatch portal
  • Onsite Implementation, Training, and Support

What integrations are available for UpKeep?

UpKeep offers an open API with support across many different products. Please contact the vendor for details.

UpKeep average rating:

Average score
5/5 (1 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: We've been using UpKeep for the last 5 months now and the team has quickly adopted it. We've been trying to run our facility on paper and excel documents and one day a few months ago one of our colleagues showed us the app he had downloaded on the app store. Since then we've loaded our PMs and gotten off of paper completely. It's been a big shift in how we report problems and track maintenance.

CONS: I really can't think of any. Right now I'd say that I'd like to see more support on the reporting and make that part of the cheaper plan.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: We've been using UpKeep for the last 5 months now and the team has quickly adopted it. We've been trying to run our facility on paper and excel documents and one day a few months ago one of our colleagues showed us the app he had downloaded on the app store. Since then we've loaded our PMs and gotten off of paper completely. It's been a big shift in how we report problems and track maintenance.

CONS: I really can't think of any. Right now I'd say that I'd like to see more support on the reporting and make that part of the cheaper plan.

Reviewed 2 years ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
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  • Most negative

Mobile friendly CMMS

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 02.01.2018 Company Size: More than 100 Employees Industry: N/A

PROS: We've been using UpKeep for the last 5 months now and the team has quickly adopted it. We've been trying to run our facility on paper and excel documents and one day a few months ago one of our colleagues showed us the app he had downloaded on the app store. Since then we've loaded our PMs and gotten off of paper completely. It's been a big shift in how we report problems and track maintenance.

CONS: I really can't think of any. Right now I'd say that I'd like to see more support on the reporting and make that part of the cheaper plan.

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Reviewed By Louie Andre
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