- Home Restaurant Management Software Upserve A good POS, slowly becoming great
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User review
of Upserve
A good POS, slowly becoming great
-
by Jon Madrigal
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
Excellent reports functions with easily manipulable variables. Competitive processing fees. Smooth UI
What aspects are problematic or could work better?
The app tends to go into something of a "sleep mode" causing it to go into an offline mode which limits functionality and occasionally drops payments.
What features/services would you like to see in future versions of this product?
Better connectivity. I'd like to be able to assign tables to specific zones but have them all on one page of a floor layout.
What specific problems in your company were solved by this product?
Lowered processing fees, dramatically increased order efficiencies.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Restaurants
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Aloha
Why did you decide to change it?
It was too expensive
Are you satisfied with the change?
Mostly, though we are still hoping for improvements.
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It minimizes errors in operations.
- It provides greater flexibility with anywhere, anytime access.
PRICING & COSTS
What was the cost of implementing this product?
Less than $3000
What is your total annual cost for using this product?
About $4000
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Stock and inventory very good
4
Reporting and analytics amazing
5
Online/mobile ordering mediocre
2
Table reservation very poor
1
Menu management ok
3
Accounting very good
4
Multi-store management very good
4
Raw material management mediocre
2
Recipe management mediocre
2
