MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Upserve

Upserve REVIEW

Restaurant Management Software

31 user reviews
USER SATISFACTION N/A
OUR SCORE 8.9

What is Upserve?

Upserve (formerly Upserve Breadcrumb POS) is an all-in-one restaurant management suite that provides businesses with virtually all the tools they need to help improve their operational efficiency, including workforce management, sales reports and analytics, tableside ordering, inventory management and an advanced POS solution.

It also allows users to take advantage of having a robust cloud-based management platform, boosting the capabilities of their managers by allowing them to continue their work even outside the office. With Upserve, users will also enjoy the vast benefits that an enterprise-grade POS system provides, which can help make the handling of even the most jampacked restaurant floors a piece of cake.

Upserve also features inventory management. It saves you time from doing manual restaurant inventory. Instead, you can utilize real-time deductions and automatic replenishments to your items. Additionally, it streamlines managing food costs for multiple locations.

Its POS is a user-friendly, low-cost solution that caters specifically to the needs of restaurants, clubs, and bars. It is, in fact, now an integrated module of Upserve’s productivity suite, supported by the company’s HQ, Live, and Payment solutions. Compared to legacy, on-premise POS, Upserve’s POS helps restaurants achieve up to 48% in savings. Upserve is only available for US customers.

In its intention to serve venue owners from diverse market tiers, Upserve offers flexibility that enables users to tailor the solution and make it work for them instead of them adapting to the software. Upserve’s flexible point of sale solution is compatible with iOS and Android to save restaurants money on hardware costs. Servers can easily take and send orders directly at the table, as well as provide diners with options for digital checks and collect payment. Upserve also has a professional customer support center that provides all-day, all-year assistance.

Upserve comes loaded with features for specialty ordering, table management, and customer management. This restaurant management suite has everything you need to run a bar, restaurant, nightclub, or café. All Upserve applications can be seamlessly operated with each other, which include Upserve HQ, Upserve Payments, and Upserve Live. This means that customers will now be given a compact hospitality solution from where they can manage various critical aspects of their business.

Overview of Upserve Benefits

Upserve is designed and developed by restaurant professionals, meaning each and every feature included in restaurant management solution is made to address every need in the restaurant workplace.

Integrated Restaurant Management System

Upserve HQ provides a complete suite of restaurant management software applications for restaurant owners and managers who want to do away with cumbersome, repetitive tasks like dealing with spreadsheets and spending more time focusing on delivering high-quality hospitality. Upserve HQ is a restaurant management platform that helps in unifying the various systems of a restaurant’s operations into simpler, understandable, and workable insights. Its restaurant analytics helps managers to quickly identify new opportunities to enhance staff performance and forecast upcoming restaurant trends. Upserve HQ is made up of many different, interconnected features that include a guest book, daily digest, online ordering, logbook, menu management, reputation management, server performance and evaluation, sales analytics, discounts and voids, and loyalty program.

Easy, Agile, and Dependable POS

The system provides a feature-rich interface that lets users easily search items in the menu, make changes in the menu, and enable automated countdown. For special events and quick changes in the menu, Upserve’s menu customization feature grants users the ability to make custom menus to suit the needs of their clients. The system is compatible with iOS and Android devices. Built for mobility and flexibility, servers can quickly and accurately take orders at the table and instantly forward them to kitchen staff in real time. Servers and restaurant managers need not to worry if there is no Internet. Upserve is designed to function offline and process payments even when the internet is down.

Robust, User-friendly Workforce Management

With Upserve Workforce, you can easily make staff schedules, send shifts to your staff, and implement POS clocking-in, all using one robust platform. With a simple calendar view, you can effortlessly assign shifts or generate work schedules using built-in templates or new ones from scratch. Once you’re finished, you can publish work shifts with just one click and share them via email or SMS.

Convenient Tableside POS Ordering

Upserve Tableside POS is an innovative mobile device with a 5-inch screen that your servers can easily use to take and endorse orders to your kitchen staff. A small but powerful gadget that can be conveniently held in one hand, the Tableside POS is designed with non-slip grips, including belt clip and hand straps for more secure use. Made to help deliver unparalleled service, this POS helps to increase efficiency in taking orders, firing tickets, and accepting payments without the need to leave one’s section.

Inventory Management

Upserve’s inventory management offers users a time-saving solution to managing their stocks. Instead of manually monitoring items, they are updated in real-time – deductions from a sold item, automatic replenishment when you receive new stocks, and one-click purchasing when the stock is running low. Moreover, managing multiple locations is not a problem with a central kitchen.

Live Mobile App that Works 24/7

The Upserve Live tool virtually allows managers to put their restaurant management software into their pockets so they can be in control wherever they are. It enables users to access restaurant information such as sales, guest behavior, and labor costs in real time from anywhere and anytime using their mobile devices, supporting both Android and iOS. Upserve Live provides users complete access to restaurant performance in real-time, wherever they are, all the time. It also keeps all important data in an organized manner, which can be readily processed using advanced analytics from the Upserve HQ to provide managers powerful insights when making decisions.

Extensive Integration Features

Its cloud-based Upserve Technology Partners Program–featuring a RESTful API that employs HTTPS that provides JSON responses–is made to support innovation and offer integrated solutions to its increasing clientele. Technology partners are provided with an extensive array of integration support, from access to APIs to development support and co-marketing possibilities. This cloud-based API offers access to critical services and transaction information, from timesheets to day parts to menus and menu items. Those who have implemented Upserve to run their restaurant operations find the system flexible and extensible. This allows them to tailor the system to the way they do business and take care of their demands and requirements, whether they be simple or complicated.

Overview of Upserve Features

  • Upserve POS
  • First + additional terminals
  • Guest Trends
  • Logbook
  • Offline Mode
  • Training Mode
  • Server Performance
  • Menu Optimization
  • Upserve Payments
  • Transaction Search
  • Sales, Product & Labor Reporting
  • Transaction Fee
  • Transparent Batch/Deposit Info
  • EMV
  • Upserve Workforce
  • Upserve Loyalty
  • Guest Lifetime Value
  • Customizable Rewards Program
  • Upserve Inventory
  • 1-click Purchasing
  • Low Inventory Alerts
  • Vendor Management
  • Recipe Costing
  • Upserve Marketing
  • Reputation Management
  • Campaigns
  • Upserve Online Ordering
  • 3rd Party Platform Integrations
  • In-house Solution
  • Enterprise Account Management
  • Data API
  • Custom Reporting

What Problems Will Upserve Solve?

Problem #1: We need a dependable POS system that is accessible all the time and can help integrate all our activities.

Solution: Restaurateurs with single or multiple branches that require a dependable cloud-based POS solution can rely on Upserve to efficiently integrate all their business operations, without subjecting themselves to costly support business arrangements that traditional POS companies typically impose.

Problem #2: Managing our restaurant chain is becoming more and more difficult because too many ideas are being suggested, which causes more harm than good, aside from preventing us to come up with timely solutions.

Solution: With Upserve, operators of restaurant chains will be empowered with an intuitive, all-in-one platform that can efficiently consider the numerous individual ideas so as to comprehend the overall performance of the entire restaurant chain, while at the same time analyze how certain concepts impact the performance of individual branches.

Problem #3: As a start-up cafe owner, I’m looking for a user-friendly POS system with many features to help me achieve efficiency.

Solution: Look further no more because with Upserve you’ll have a robust but user-friendly POS solution that offers the basic tools that you need to help you start your operations the right way, such as to automate your workforce scheduling and even in managing your inventory.

Upserve Position In Our Categories

Position of Upserve in our main categories:

10

Upserve is one of the top 10 Restaurant Management Softwareproducts

10

Upserve is one of the 10
Restaurant Management Software products


Upserve is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#7
Category:Position:
POS Software#7

Every enterprise is different, and can need a particular type of POS Software solution that will be adjusted to their business size, type of clients and staff and even specific industry they cater to. It's not wise to count on getting an ideal software that will be suitable for every company regardless of their background is. It may be a good idea to read a few Upserve reviews first and even then you should pay attention to what the solution is supposed to do for your business and your staff. Do you need a simple and straightforward service with only elementary functions? Will you actually use the complex functionalities required by experts and large enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to get a trustworthy app that will match your budget.

How Much Does Upserve Cost?

Upserve Pricing Plans:
Free trial
Core
$119/month
Pro
$249/month
Pro Plus
$399/month

Upserve offers the following SMB and enterprise pricing. Here’s an overview of its plans:

Core – $119/month

  • First POS terminal – Free
  • Additional POS terminal – $60
  • Upserve POS
  • Sales and labor reporting
  • Marketing insights
  • Payment processing with EMV
  • Workforce
  • 24/7 US-based support

Pro – $249/month

  • First POS terminal – Free
  • Additional POS terminal – $50
  • All Core features
  • Online ordering and inventory
  • Server performance
  • Menu optimization
  • Custom loyalty program

Pro Plus – $399/month

  • First POS terminal – Free
  • Additional POS terminal – $40
  • All Pro features
  • Data API access
  • Custom reporting
  • Dedicated success manager

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Upserve reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Upserve. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

0

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE
  • TRAINING
  • TICKETS

Upserve User Reviews

Malinda Mitchell

4 months ago
Verified
user


Jamie Cunningham

Anonymous Reviewer

Anonymous Reviewer

5 months ago
Verified
user


What are Upserve pricing details?

Upserve Pricing Plans:
Free trial
Core
$119/month
Pro
$249/month
Pro Plus
$399/month

Upserve offers the following SMB and enterprise pricing. Here’s an overview of its plans:

Core – $119/month

  • First POS terminal – Free
  • Additional POS terminal – $60
  • Upserve POS
  • Sales and labor reporting
  • Marketing insights
  • Payment processing with EMV
  • Workforce
  • 24/7 US-based support

Pro – $249/month

  • First POS terminal – Free
  • Additional POS terminal – $50
  • All Core features
  • Online ordering and inventory
  • Server performance
  • Menu optimization
  • Custom loyalty program

Pro Plus – $399/month

  • First POS terminal – Free
  • Additional POS terminal – $40
  • All Pro features
  • Data API access
  • Custom reporting
  • Dedicated success manager

What integrations are available for Upserve?

Upserve seamlessly integrates with the following applications:

  • Bite
  • Upserve Workforce
  • Gather
  • Upserve Inventory
  • homebase
  • Chowly
  • Resy
  • HotSchedules
  • singleplatform
  • tock
  • Gusto
  • NextME
  • PlateIQ
  • Bevager
  • GrubHub for Restaurants
  • Open Dining Network
  • Synergy Suite
  • Higher Me
  • Zuppler
  • Gratuity Solutions
  • Menufy
  • BarVision
  • Upserve Online Ordering
  • LocalStake
  • BeerBoard
  • Upserve Loyalty
  • 7Shifts
  • Opticard
  • MarketMan
  • Orca Inventory & Ordering
  • TapHunter
  • CorkGuru
  • Bevspot
  • SwipeIt.com
  • Dolce Software
  • KitchenSync
  • Shogo
  • The Customer Connection
  • Restaurant365
  • Ctuit
  • PeachWorks
  • RSI
  • BeerSaver
  • Compeat
  • Better Chains
  • Venga
  • Trustwave
  • Avero

User reviews


User reviews in total: 31

15
15
0
0
1

Average Rating:

Write your own review of this product

Add a review

The most favorable review

Kolby Goryl

4 weeks ago


Pros: Offline mode functionality is so crucial. A new-hire can be fully versed in the system within 2 training shifts. The back office functionality is second to none.

Cons: There are, very rarely, issues with open checks not being visable across multiple iPads.

The least favorable review

David Letterman

2 years ago


Pros: Easy to use system, from the front of the house to back office use

Cons: Customer support is terrible. Have 5 iPads and were told to keep them plugged in with their chargers since they trickle charge. Now all of my iPads are separating from the screens and will not hold a charge and keep going off line. One person informed us that we should keep them plugged in and another said we shouldn’t. They will not take responsibility for the repair. This system has been a nightmare since we’ve had it

Kolby Goryl
Report a concern

Published 4 weeks ago
Verified
user
Offline mode functionality is so crucial. A new-hire can be fully versed in the system within 2 training shifts. The back office functionality is second to none.



What do you think about this review? Great Poor
Malinda Mitchell
Report a concern

Published 4 months ago
Verified
user
Easy to use and train staff. Staff love the system.





What do you think about this review? Great Poor
Jamie Cunningham
Report a concern

Published 4 months ago
Verified
user
Upserve is intuitive, fast, and extremely robust.



What do you think about this review? Great Poor
Robert Aldridge
Report a concern

Published 4 months ago
Pro
review
Great easy to use restaurant POS/back end system. Compared to managing your own server and associated headaches, this is a win.



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 5 months ago
Verified
user
Upserve is a wonderful system that can manage inventory levels, employee actions, and ease retail operations. Upserve can make the process of check out easier if you...



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 5 months ago
Verified
user
Interface, fluidity of the product and ease of use



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 6 months ago
Verified
user
The ease of being able to track labor and net sales on my phone.



What do you think about this review? Great Poor
Robbie Melton
Report a concern

Published 6 months ago
Verified
user
I love all the backend reporting features of Upserve. It\'s really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc. Also...



What do you think about this review? Great Poor
Devon Moore
Report a concern

Published 6 months ago
Verified
user
Great for full service restaurants. Very easy to train and use general check functions



What do you think about this review? Great Poor
David Haley
Report a concern

Published 6 months ago
Verified
user
Pro
review
love how easy it is manage remotely from the website and the app for monitoring sales/activity is great too!



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
Share