User review
of Upserve
Aji Upserve
-
by Eric Mann
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Ease of use, the cost in minimal and the layout is amazing.
What aspects are problematic or could work better?
There needs to be more info on the mobile app and that needs to be updated asap.
What features/services would you like to see in future versions of this product?
Archiving old menu items needs to be made easier. It's one by one right now.
What specific problems in your company were solved by this product?
Offline mode is a savior.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Micros
Why did you decide to change it?
To get an iPad based system
Are you satisfied with the change?
Yes
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provides greater flexibility with anywhere, anytime access.
PRICING & COSTS
What was the cost of implementing this product?
Not sure
What is your total annual cost for using this product?
3600
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Not sure
FEATURE DETAILS
Stock and inventory mediocre
2
Reporting and analytics very good
4
Online/mobile ordering mediocre
2
Table reservation very poor
1
Accounting ok
3
Raw material management mediocre
2
Recipe management ok
3
