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User review of Upserve

Easy to use and great customer service

- by Robbie Melton

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I love all the backend reporting features of Upserve. It\'s really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc. Also their customer service is fantastic. I asked a question through the chat feature and they answered my question and resolved my issue within 5 minutes.

What aspects are problematic or could work better?

The KDS has some quirky things that make tickets re-fire in certain circumstances.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Restaurants

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.