User review
of Upserve
Excellent Overall Service
-
by Jason McGovern
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Ease of use on the back end and easy to use interface. My employees didn't hate it upon launch.
What aspects are problematic or could work better?
A more intuitive holding a tab feature.
A few easier quick keys. But I think once you get the hang of it, it's really easy to use.
What features/services would you like to see in future versions of this product?
A more intuitive holding a tab feature.
What specific problems in your company were solved by this product?
Online order integration.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Pixel Point
Why did you decide to change it?
Online Integration
Are you satisfied with the change?
Yes
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It minimizes errors in operations.
- It provides greater flexibility with anywhere, anytime access.
- It helps us to communicate more effectively with our employees.
- It reduces duplicate data entry.
PRICING & COSTS
What was the cost of implementing this product?
$5-6K
What is your total annual cost for using this product?
$10k
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Yes. $1k
FEATURE DETAILS
Stock and inventory very good
4
Reporting and analytics very good
4
Online/mobile ordering very good
4
Table reservation very good
4
Menu management very good
4
Accounting very good
4
Raw material management very good
4
Recipe management very good
4
