User review
of Upserve
Great Value with Few Flaws
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
For restaurants with dedicated servers, this company has amazing analytics about what your servers are selling and who your best sellers are.
What aspects are problematic or could work better?
If you have multiple servers accessing a single tab, the analytics are inaccurate as the ticket gets assigned to the individual closing the tab, not those that added product to it.
There isn't a report for "No Sale" drawer opens. This is such an easy fix. I'm not sure why it isn't there.
What features/services would you like to see in future versions of this product?
Analytics based on unique individual's touches to a tab, rather than the owner of the tab. If you operate a restaurant where no one touches each other's tabs, this won't be an issue.
What specific problems in your company were solved by this product?
I love, love, love the ease of use. Lots of options and affordable pricing.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Shopkeep
Why did you decide to change it?
they didn't didn't have the ability to do tabs
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enables us to make more accurate forecasts of future sales and inventory needs.
- It minimizes errors in operations.
- It provides greater flexibility with anywhere, anytime access.
PRICING & COSTS
What was the cost of implementing this product?
varies by ipad/register count
What is your total annual cost for using this product?
less than 5K
How long is your contract with the vendor?
Unlimited
