User review of Upserve

HQ and customer service for the win!

- by Anonymous Reviewer

What are the best aspects of this product?

The customer service has never let me down. The HQ is also designed very well and is easy to navigate.

What aspects are problematic or could work better?

The frontend of the software is a bit clunky and slow. Not ideal for a retail setting with high volume.

What features/services would you like to see in future versions of this product?

Quicker use frontend. I would also like to see the OLO preordering function to work better with inventory tracking.

What specific problems in your company were solved by this product?

Inventory tracking is far superior to other products used.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

Lavu

Why did you decide to change it?

Lavu could not keep up with our volume.

Are you satisfied with the change?

Very satisfied. There are flaws but overall a superior product.

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C