Upserve

What are the best aspects of this product?

My favorite part about Upserve is the app that I use on my phone. I get live sales information, including labor, voids, and discounts. I am better able to manage labor and find out about deletions. I can also compare sales to the prior week or year, so it gives me a good idea of how we're doing, and allows us to project sales and manage labor better.

What aspects are problematic or could work better?

I think that our overall credit card merchant processing fees are high, and customer service is not always immediately available or able to respond to requests.

What features/services would you like to see in future versions of this product?

I would like to be able to see more details on specific menu items sold during the course of the day, and more information regarding employee check averages. I can get this info directly from reports on our POS system, but it would be more useful to have it live so that I can manage the staff and sales better in the moment.

What specific problems in your company were solved by this product?

It can be very hard to manage labor in a restaurant without accurate and current information, but the Upserve app completely changes that. I can see hourly sales, and I can see labor, so I can cut staff if I need to without even physically being at the restaurant.

Are you a current user of this product?

Yes