User review
of Upserve
Upserve is second to none
-
by Kolby Goryl
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Offline mode functionality is so crucial. A new-hire can be fully versed in the system within 2 training shifts. The back office functionality is second to none.
What aspects are problematic or could work better?
There are, very rarely, issues with open checks not being visable across multiple iPads.
What features/services would you like to see in future versions of this product?
I would like that the table view only show tables open by the person logged in to the system rather than all open tables.
What specific problems in your company were solved by this product?
We had a HUGE issue before with our old POS servers crashing at critical times. The ability to send tickets and close checks while in offline mode is pivotal.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Aireus
Why did you decide to change it?
It was absoutely terrible. Please don't use this!
Are you satisfied with the change?
Very much so!
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enables us to make more accurate forecasts of future sales and inventory needs.
- It minimizes errors in operations.
- It provides greater flexibility with anywhere, anytime access.
- It helps us to communicate more effectively with our employees.
- It reduces duplicate data entry.
FEATURE DETAILS
Stock and inventory amazing
5
Reporting and analytics amazing
5
Online/mobile ordering amazing
5
Menu management amazing
5
Accounting amazing
5
