User review
of Upserve
Upserve > LAVU
-
by Blake Chaney
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The customer service employees are some of the best I have ever come across. They are extremely informative, helpful and efficient. They are personable in the sense that they can adapt their tones of voice to make you more comfortable. The system itself has a search option on the menu portion, allowing you to ring up products quickly.
What aspects are problematic or could work better?
The Offline Mode would thrive with a feature that could allow the customers to tip. Even though you can ask and go in on the back end and enter it, it would make employees feel less awkward.
What features/services would you like to see in future versions of this product?
Wireless, portable printers for curbside/to-go ordering.
What specific problems in your company were solved by this product?
A reliable system that does not crash constantly or ignore its customers.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
LAVU
Why did you decide to change it?
LAVU is garbage
Are you satisfied with the change?
YES
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It enables us to make more accurate forecasts of future sales and inventory needs.
- It minimizes errors in operations.
- It provides greater flexibility with anywhere, anytime access.
- It helps us to communicate more effectively with our employees.
- It reduces duplicate data entry.
PRICING & COSTS
What was the cost of implementing this product?
I am unsure
What is your total annual cost for using this product?
I am unsure
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
I am unsure
FEATURE DETAILS
Stock and inventory very good
4
Reporting and analytics amazing
5
Online/mobile ordering ok
3
Menu management amazing
5
Accounting amazing
5
Multi-store management amazing
5
