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User review of Upserve

Upserve — the best restaurant POS on the Market

- by Jamie Cunningham

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Upserve is intuitive, fast, and extremely robust.

What aspects are problematic or could work better?

THe KDS System could use some enhancements.

What features/services would you like to see in future versions of this product?

I\\\'m happy with this product as is.

What specific problems in your company were solved by this product?

All Point of Sale pain points were alleviated with Upserve. This product does everything they say it does.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Restaurants

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

CBS Northstar. Square.

Why did you decide to change it?

We had horrible user experience problems with our previous system.

Are you satisfied with the change?

Absolutely

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It enables us to make more accurate forecasts of future sales and inventory needs.
  • It minimizes errors in operations.
  • It provides greater flexibility with anywhere, anytime access.
  • It helps us to communicate more effectively with our employees.

PRICING & COSTS

What was the cost of implementing this product?

< $8000.00

What is your total annual cost for using this product?

< $5000.00

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Stock and inventory
5
amazing
Reporting and analytics
5
amazing
Online/mobile ordering
5
amazing
Menu management
4
very good
Accounting
4
very good
Multi-store management
4
very good
Raw material management
5
amazing
Recipe management
5
amazing