User review of Upserve

Very User Friendly and Responsive Support

- by Tiffany Johnson

What are the best aspects of this product?

The interface is very attractive and user-friendly. The online support articles are very thorough and if questions are not fully answered there, their on call support team is super helpful and follows up to make sure their solutions worked.

What aspects are problematic or could work better?

There are a few things that could use work- the system for gathering reports based on times is very wonky with their “day parts”.

What features/services would you like to see in future versions of this product?

I would like to be able to draw a map for online ordering rather than selecting zip codes. I would also like to be able to pull up reports for certain hours rather than having to create a “day part” first.

What specific problems in your company were solved by this product?

Faster ringing up for customers on the ipad with its simple touch screen and search option

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

Harbortouch

Why did you decide to change it?

It was slow, there was no search option on the POS, pulling up reports was slow, their EMV readers did not integrate with the POS.

Are you satisfied with the change?

Very

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

Very User Friendly and Responsive Support

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