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User review of Userlike

One the best live chat tools around!

- by Anna

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We're a startup based in Europe. We're part of the e-recruitment space. We wanted to opt for a live chat for extended periods. I'm happy to have finally landed on Userlike since it's Germany-based, has everything we want, and works wonderfully.

What aspects are problematic or could work better?

In all honesty, the settings page appears to be a little quirky in the initial going. It won't show much a previeew of the widget. And whenever changes are saved, it would take a bit of time until they propogate to the CDN. Another thing, certain functionality can be tested if you happen to be on a premium version.

What specific problems in your company were solved by this product?

With the growth of our customer based, it's imperative to go beyond the typicaly communication channels. In saving time and preserving overview, we wanted to bring a mixture of a live chat and highly scalable ticketing solution. Both are linked directly to our CRM tool. Live chat happens to be integrated well within our sales environment as we frequently utilize it in our landing page.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Staffing and Recruiting

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.