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Userlike Review

Userlike
Our score: 8.5 User satisfaction: 100%

What is Userlike?

Userlike is an advanced live chat software for website and mobile support. Your customers could be anywhere, which is why Userlike is compatible with any device. The app guarantees an optimal live chat experience for users on desktops, tablets, and smartphones.

Userlike’s intuitive design is fun to work with for both agents as well as customers. The software serves customers a mobile optimized chat window and WhatsApp Connect. The vendor offers prompt and reliable support to resolve any issues.

Data security is assured as the servers are hosted in Europe with features that guarantee adherence to data regulations and web visitor privacy. The vendor offers a 14-day free trial to help you test the features at no cost. Userlike is used by more than 1000 companies worldwide including top names like Harvard University, Lufthansa, Nivea, Continental, and Sage.

Overview of Userlike Benefits

You can use Userlike to add zest to your website, create happy long-term customers, and boost your conversion rate by 20%.

Easy to use

You can get started in three minutes. Simply copy and paste your unique code into your website and start chatting with your web visitors. There is no need to install any software. Simply log in to the browser-based chat panel and start chatting with potential buyers.

Easy to customize

You can create your own customized chat buttons and modify the chat window to match the feel and look of your website. Proactively invite your visitors to chat, get feedback ratings on your service, and gather social media followers through your chat service.

Easy to scale

The app is ideal for both small businesses as well as large multinational companies with hundreds of employees. It is used by some of the world’s fastest growing companies. The system can easily scale to meet greater demands when your website traffic and support team increase.

Integrate with your workflow

The live chat software seamless integrates with your existing business apps. The vendor offers a range of CRM integrations and as well as an Open API for advanced setup. You can use the integrations to give your agents the information they need to offer a personalized service. Plus, you can pull offline messages and chat transcripts to your CRM.

Overview of Userlike Features

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation of chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver fast answers
  • Privacy options: adheres to privacy laws
  • Upload agent pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

Userlike Position In Our Categories

Knowing that companies have unique business-related wants, it is sensible that they steer clear of seeking a one-size-fits-all, “perfect” software solution. Having said that, it is nearly futile to chance on such application even among well-known software products.
The better step to undertake would be to shortlist the different vital aspects which require deliberation including major features, price plans, technical skill competence of staff, company size, etc. Thereafter, you should conduct the product research to a full extent. Go over some of these Userlike evaluations and explore the other software programs in your list in detail. Such well-rounded product investigation ensures you steer clear of mismatched applications and choose the one which has all the features you require company requires for optimal results.

Position of Userlike in our main categories:

TOP 100

Userlike is one of the top 100 Customer Support Software products

Userlike is also listed in the following subcategories:

It is important to note that hardly any software in the Live Chat Software category is going to be a perfect solution able to match all the needs of various business types, sizes and industries. It may be a good idea to read a few Userlike Live Chat Software reviews first as specific services can perform well only in a very narrow set of applications or be created with a very specific industry in mind. Others may operate with an intention of being simple and intuitive and consequently lack advanced elements desired by more experienced users. You can also find software that support a large group of users and give you a powerful feature base, however this frequently comes at a more expensive cost of such a solution. Be certain that you're aware of your requirements so that you get a service that offers all the elements you look for.

How Much Does Userlike Cost?

Userlike Pricing Plans:

Free Trial

Free Plan

Free

Team Plan

$29/month

Corporate Plan

$99/month

Business Plan

$299/month

Custom Plan

By quote

Userlike offers a 14-day free trial and five packages:

Free Plan

  • 1 operator
  • 1 chat widget
  • Unlimited chats

Team Plan

  • $29/month
  • 3 operators
  • 3 chat widgets
  • Unlimited history
  • Integrations
  • Basic customization

Corporate Plan

  • $99/month
  • 5 operators
  • 5 chat widgets
  • Analytics
  • WhatsApp Connect
  • Full customization

Business Plan

  • $299/month
  • 10 operators
  • 10 chat widgets
  • Phone support
  • API
  • White label

Custom Plan

  • Ask for quote
  • Unlimited operators
  • Unlimited widgets
  • Customer success manager
  • Onboarding workshops
  • 24/7 support
  • Enterprise agreements
  • Chat staffing

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Userlike reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Userlike. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Userlike Comparisons

Userlike user reviews

A significant increase in lead conversion.

Read full review >
Barbara
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2018 Company Size: More than 100 Employees Industry: 11-50 employees

One the best live chat tools around!

Read full review >
Anna
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2018 Company Size: 11-50 Employees Industry: Staffing and Recruiting

A significant increase in lead conversion.

Read full review >
Barbara
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2018 Company Size: More than 100 Employees Industry: 11-50 employees

A chat tool that’s customer-friendly.

Read full review >
Darrell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.05.2018 Company Size: 11-50 Employees Industry: Unavailable

One the best live chat tools around!

Read full review >
Anna
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.05.2018 Company Size: 11-50 Employees Industry: Staffing and Recruiting

What are Userlike pricing details?

Userlike Pricing Plans:

Free Trial

Free Plan

Free

Team Plan

$29/month

Corporate Plan

$99/month

Business Plan

$299/month

Custom Plan

By quote

Userlike offers a 14-day free trial and five packages:

Free Plan

  • 1 operator
  • 1 chat widget
  • Unlimited chats

Team Plan

  • $29/month
  • 3 operators
  • 3 chat widgets
  • Unlimited history
  • Integrations
  • Basic customization

Corporate Plan

  • $99/month
  • 5 operators
  • 5 chat widgets
  • Analytics
  • WhatsApp Connect
  • Full customization

Business Plan

  • $299/month
  • 10 operators
  • 10 chat widgets
  • Phone support
  • API
  • White label

Custom Plan

  • Ask for quote
  • Unlimited operators
  • Unlimited widgets
  • Customer success manager
  • Onboarding workshops
  • 24/7 support
  • Enterprise agreements
  • Chat staffing

What integrations are available for Userlike?

Userlike integrates with the following business tools:

  • Asana
  • Base CRM
  • Bigcommerce
  • Box
  • Campaign Monitor
  • CapsuleCRM
  • CentralStationCRM
  • CleverReach
  • Dropbox
  • ekmPowershop
  • EmailTicket
  • Facebook
  • Freshdesk
  • Github
  • Google Analytics
  • Google Tag Manager
  • Google Drive
  • Help Scout
  • Highrise
  • Hubspot
  • Iframe
  • Jimdo
  • KISSmetrics
  • LemonStand
  • Magento
  • MailChimp
  • mijnWinkel
  • Mixpanel
  • Oxid
  • Pipedrive
  • PipelineDeals
  • Piwik
  • PrestaShop
  • Salesforce
  • Segment
  • SEOshop
  • Shopify
  • Shopware
  • Slack
  • Squarespace
  • SugarCRM
  • Talkdesk
  • Trello
  • Tumblr
  • Typo3
  • Unbounce
  • UserVoice
  • WordPress
  • Zendesk

Userlike average rating:

Average score
5/5 (16 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Colleen

PROS: Its got great features and design. Customer feedback is something every user would appreciate. This can help out with company growth, which can lead to development of new business models. Brining in machine-based learning mixed with usage helps cater customer needs while retaining and growing the customer base. We like having the opportunity to include new operators under the customer service and getting them all on the same page.

CONS: While the software is good, it would be nice to have some desktop integration. The same goes for Slack. Having Slack can lead to enhanced communication with employees and customer assistance.

Reviewed 2 years ago

Read full review >

The least favorable review

Betsy

PROS: Autoamted macro pop-ups that come out when you begin typing is quick. It's also an efficient approach in communicating with somebody. It's easy to use. Unearthing its useful functionality is a plus for our agents.

CONS: Somehow, I can't edit a macro drop-down. I find this a little annoying. Being able to have improved control of the UI according the agent's screen would be a major improvement. Even with customer support available to cater to inquirie, it tends to take a bit of time to do.

Reviewed 2 years ago

Read full review >

More reviews from 16 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A significant increase in lead conversion.

Read full review >
Barbara
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2018 Company Size: More than 100 Employees Industry: 11-50 employees

PROS: While our site does have a "Contact Us" page, it barely got any attention from site viewers/vistors. Right after getting the Userlink Widget installed, leads, and questions started pouring in! After running a test for couple or so days, it became an important tool in converting visitors into customers. It comes highly recommended.

CONS: I've yet to comb through all its functionality. But there's one functionality I missed. That would be getting messages whenever I'm on a mobile device. Another thing: it can be a confusing whenever making a switch from admin mode to chat.

What do you think about this review? Great Poor

One the best live chat tools around!

Read full review >
Anna
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2018 Company Size: 11-50 Employees Industry: Staffing and Recruiting

PROS: We're a startup based in Europe. We're part of the e-recruitment space. We wanted to opt for a live chat for extended periods. I'm happy to have finally landed on Userlike since it's Germany-based, has everything we want, and works wonderfully.

CONS: In all honesty, the settings page appears to be a little quirky in the initial going. It won't show much a previeew of the widget. And whenever changes are saved, it would take a bit of time until they propogate to the CDN. Another thing, certain functionality can be tested if you happen to be on a premium version.

What do you think about this review? Great Poor

A significant increase in lead conversion.

Read full review >
Barbara
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2018 Company Size: More than 100 Employees Industry: 11-50 employees

PROS: While our site does have a "Contact Us" page, it barely got any attention from site viewers/vistors. Right after getting the Userlink Widget installed, leads, and questions started pouring in! After running a test for couple or so days, it became an important tool in converting visitors into customers. It comes highly recommended.

CONS: I've yet to comb through all its functionality. But there's one functionality I missed. That would be getting messages whenever I'm on a mobile device. Another thing: it can be a confusing whenever making a switch from admin mode to chat.

What do you think about this review? Great Poor

A chat tool that’s customer-friendly.

Read full review >
Darrell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.05.2018 Company Size: 11-50 Employees Industry: Unavailable

PROS: Userlike is a tool that's simple to utilize. We were able to quickly learn, carry out, and get the software maintained. All that's needed is to figure out the best practices. Functionality is clearly broken down.

CONS: Userlike is organized in a concise manner. But we have one thing to suggest. Offline messages should be up front, not concealed. If you're not the kind to proactivel look into any message, you'll likely miss out on any news.

What do you think about this review? Great Poor

One the best live chat tools around!

Read full review >
Anna
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.05.2018 Company Size: 11-50 Employees Industry: Staffing and Recruiting

PROS: We're a startup based in Europe. We're part of the e-recruitment space. We wanted to opt for a live chat for extended periods. I'm happy to have finally landed on Userlike since it's Germany-based, has everything we want, and works wonderfully.

CONS: In all honesty, the settings page appears to be a little quirky in the initial going. It won't show much a previeew of the widget. And whenever changes are saved, it would take a bit of time until they propogate to the CDN. Another thing, certain functionality can be tested if you happen to be on a premium version.

What do you think about this review? Great Poor

Works wonderfully, responsive, and simply attractive.

Read full review >
Ashley
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.05.2018 Company Size: 1-10 Employees Industry: Unavailable

PROS: The greatest thing with is its control panel. It's easy to utilize. I'm selling my very own on product a lot. I feel this is an amazing piece of software.

CONS: Just about everything this software is offering is awesome. The best thing with Userlike is its "catchie" functionality. Whenever the visitor from the site is looking around, they'll see the chat option visible. I like how Userlike designs things.

What do you think about this review? Great Poor

Our customer department was enhanced and this is highly recommended for small businesses.

Read full review >
Dustin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.05.2018 Company Size: 1-10 Employees Industry: Events Services

PROS: The program is easy to use. The UI makes it simple to navigate. Setting it up and maintaining it is a breeze. It makes room for easy accessibility regardless where our staff is working.

CONS: One downside is having the need to log in just to delete the chat session history. It's easy to do. But it can be an inconvenience. Even more so when you're on a budget where you need to make sure resolved chat sessions are cancelled.

What do you think about this review? Great Poor

An awesome platform with some glitches here and there.

Read full review >
Betsy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.05.2018 Company Size: 11-50 Employees Industry: Wine and Spirits

PROS: Autoamted macro pop-ups that come out when you begin typing is quick. It's also an efficient approach in communicating with somebody. It's easy to use. Unearthing its useful functionality is a plus for our agents.

CONS: Somehow, I can't edit a macro drop-down. I find this a little annoying. Being able to have improved control of the UI according the agent's screen would be a major improvement. Even with customer support available to cater to inquirie, it tends to take a bit of time to do.

What do you think about this review? Great Poor

Live chat software that’s attractive, intuitive, and with quick integration.

Read full review >
Mike
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.04.2018 Company Size: More than 100 Employees Industry: Insurance

PROS: What I love about it is how simple it is to handle. It's highly intuitive. It required mere minutes in matching settings to my corporate profile. I like customizing text templates for the widgets through my own words.

CONS: In general, I'm content using Userlike. As a startup in the insurance business, we're expecting lots of challenges to come our way. Thanks to Userlike, we were able to cater to a specific problem with ease. It would be nice to have a WhatsApp interaction with customers although you can only have this under the "Corporate" version.

What do you think about this review? Great Poor

Works wonderfully, responsive, and simply attractive.

Read full review >
Ashley
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.03.2018 Company Size: 1-10 Employees Industry: Unavailable

PROS: The greatest thing with is its control panel. It's easy to utilize. I'm selling my very own on product a lot. I feel this is an amazing piece of software.

CONS: Just about everything this software is offering is awesome. The best thing with Userlike is its "catchie" functionality. Whenever the visitor from the site is looking around, they'll see the chat option visible. I like how Userlike designs things.

What do you think about this review? Great Poor

Our customer department was enhanced and this is highly recommended for small businesses.

Read full review >
Dustin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.03.2018 Company Size: 1-10 Employees Industry: Events Services

PROS: The program is easy to use. The UI makes it simple to navigate. Setting it up and maintaining it is a breeze. It makes room for easy accessibility regardless where our staff is working.

CONS: One downside is having the need to log in just to delete the chat session history. It's easy to do. But it can be an inconvenience. Even more so when you're on a budget where you need to make sure resolved chat sessions are cancelled.

What do you think about this review? Great Poor

Live chat software that’s attractive, intuitive, and with quick integration.

Read full review >
Mike
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2018 Company Size: More than 100 Employees Industry: Insurance

PROS: What I love about it is how simple it is to handle. It's highly intuitive. It required mere minutes in matching settings to my corporate profile. I like customizing text templates for the widgets through my own words.

CONS: In general, I'm content using Userlike. As a startup in the insurance business, we're expecting lots of challenges to come our way. Thanks to Userlike, we were able to cater to a specific problem with ease. It would be nice to have a WhatsApp interaction with customers although you can only have this under the "Corporate" version.

What do you think about this review? Great Poor

An amazing piece of software.

Read full review >
Colleen
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.02.2018 Company Size: More than 100 Employees Industry: 11-50 employees

PROS: Its got great features and design. Customer feedback is something every user would appreciate. This can help out with company growth, which can lead to development of new business models. Brining in machine-based learning mixed with usage helps cater customer needs while retaining and growing the customer base. We like having the opportunity to include new operators under the customer service and getting them all on the same page.

CONS: While the software is good, it would be nice to have some desktop integration. The same goes for Slack. Having Slack can lead to enhanced communication with employees and customer assistance.

What do you think about this review? Great Poor

An awesome platform with some glitches here and there.

Read full review >
Betsy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.02.2018 Company Size: 11-50 Employees Industry: Wine and Spirits

PROS: Autoamted macro pop-ups that come out when you begin typing is quick. It's also an efficient approach in communicating with somebody. It's easy to use. Unearthing its useful functionality is a plus for our agents.

CONS: Somehow, I can't edit a macro drop-down. I find this a little annoying. Being able to have improved control of the UI according the agent's screen would be a major improvement. Even with customer support available to cater to inquirie, it tends to take a bit of time to do.

What do you think about this review? Great Poor

An amazing piece of software.

Read full review >
Colleen
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.01.2018 Company Size: More than 100 Employees Industry: 11-50 employees

PROS: Its got great features and design. Customer feedback is something every user would appreciate. This can help out with company growth, which can lead to development of new business models. Brining in machine-based learning mixed with usage helps cater customer needs while retaining and growing the customer base. We like having the opportunity to include new operators under the customer service and getting them all on the same page.

CONS: While the software is good, it would be nice to have some desktop integration. The same goes for Slack. Having Slack can lead to enhanced communication with employees and customer assistance.

What do you think about this review? Great Poor

A chat tool that’s customer-friendly.

Read full review >
Darrell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.01.2018 Company Size: 11-50 Employees Industry: Unavailable

PROS: Userlike is a tool that's simple to utilize. We were able to quickly learn, carry out, and get the software maintained. All that's needed is to figure out the best practices. Functionality is clearly broken down.

CONS: Userlike is organized in a concise manner. But we have one thing to suggest. Offline messages should be up front, not concealed. If you're not the kind to proactivel look into any message, you'll likely miss out on any news.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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