Price

$29

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Userlike REVIEW

Live Chat Software

9 user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is Userlike?

Userlike is an advanced live chat software for website and mobile support. Your customers could be anywhere, which is why Userlike is compatible with any device. The app guarantees an optimal live chat experience for users on desktops, tablets, and smartphones.

Userlike’s intuitive design is fun to work with for both agents as well as customers. The software serves customers a mobile optimized chat window and WhatsApp Connect. The vendor offers prompt and reliable support to resolve any issues.

Data security is assured as the servers are hosted in Europe with features that guarantee adherence to data regulations and web visitor privacy. The vendor offers a 14-day free trial to help you test the features at no cost. Userlike is used by more than 1000 companies worldwide including top names like Harvard University, Lufthansa, Nivea, Continental, and Sage.

Overview of Userlike Benefits

You can use Userlike to add zest to your website, create happy long-term customers, and boost your conversion rate by 20%.

Easy to use

You can get started in three minutes. Simply copy and paste your unique code into your website and start chatting with your web visitors. There is no need to install any software. Simply log in to the browser-based chat panel and start chatting with potential buyers.

Easy to customize

You can create your own customized chat buttons and modify the chat window to match the feel and look of your website. Proactively invite your visitors to chat, get feedback ratings on your service, and gather social media followers through your chat service.

Easy to scale

The app is ideal for both small businesses as well as large multinational companies with hundreds of employees. It is used by some of the world’s fastest growing companies. The system can easily scale to meet greater demands when your website traffic and support team increase.

Integrate with your workflow

The live chat software seamless integrates with your existing business apps. The vendor offers a range of CRM integrations and as well as an Open API for advanced setup. You can use the integrations to give your agents the information they need to offer a personalized service. Plus, you can pull offline messages and chat transcripts to your CRM.

Overview of Userlike Features

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation of chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver fast answers
  • Privacy options: adheres to privacy laws
  • Upload agent pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

Userlike Position In Our Categories

Position of Userlike in our main categories:

50

Userlike is one of the top 50 Customer Support Software products

50

Userlike is one of the top 50
Customer Support Software products


Userlike is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#14
Category:Position:
Live Chat Software#14

Every enterprise has different wants and requires a software that can be customized for their size, type of employees and customers, and the particular industry they are in. For these reasons, no system can proffer perfect features out-of-the-box. When you try to find a software system, first be sure what you need it for. Read some Userlike reviews and ask yourself do you need basic functionality or do you want sophisticated functionality? Are there any industry-specific features that you are looking for? Find the answers to these questions to aid your search. There are plenty of factors that you need to mull over and these include your finances, particular business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally choose the platform that presents all that you require to improve your firm effectiveness and productivity.

How Much Does Userlike Cost?

Userlike Pricing Plans:

Userlike offers a 14-day free trial and five packages:

Free Plan

  • 1 operator
  • 1 chat widget
  • Unlimited chats

Team Plan

  • $29/month
  • 3 operators
  • 3 chat widgets
  • Unlimited history
  • Integrations
  • Basic customization

Corporate Plan

  • $89/month
  • 5 operators
  • 5 chat widgets
  • Analytics
  • WhatsApp Connect
  • Full customization

Business Plan

  • $219/month
  • 10 operators
  • 10 chat widgets
  • Phone support
  • API
  • White label

Custom Plan

  • Ask for quote
  • Unlimited operators
  • Unlimited widgets
  • Customer success manager
  • Onboarding workshops
  • 24/7 support
  • Enterprise agreements
  • Chat staffing

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Userlike reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Userlike. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

9

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • Europe
  • Australia
  • Germany
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE NO.

What are Userlike pricing details?

Userlike Pricing Plans:

Userlike offers a 14-day free trial and five packages:

Free Plan

  • 1 operator
  • 1 chat widget
  • Unlimited chats

Team Plan

  • $29/month
  • 3 operators
  • 3 chat widgets
  • Unlimited history
  • Integrations
  • Basic customization

Corporate Plan

  • $89/month
  • 5 operators
  • 5 chat widgets
  • Analytics
  • WhatsApp Connect
  • Full customization

Business Plan

  • $219/month
  • 10 operators
  • 10 chat widgets
  • Phone support
  • API
  • White label

Custom Plan

  • Ask for quote
  • Unlimited operators
  • Unlimited widgets
  • Customer success manager
  • Onboarding workshops
  • 24/7 support
  • Enterprise agreements
  • Chat staffing

What integrations are available for Userlike?

Userlike integrates with the following business tools:

  • Asana
  • Base CRM
  • Bigcommerce
  • Box
  • Campaign Monitor
  • CapsuleCRM
  • CentralStationCRM
  • CleverReach
  • Dropbox
  • ekmPowershop
  • EmailTicket
  • Facebook
  • Freshdesk
  • Github
  • Google Analytics
  • Google Tag Manager
  • Google Drive
  • Help Scout
  • Highrise
  • Hubspot
  • Iframe
  • Jimdo
  • KISSmetrics
  • LemonStand
  • Magento
  • MailChimp
  • mijnWinkel
  • Mixpanel
  • Oxid
  • Pipedrive
  • PipelineDeals
  • Piwik
  • PrestaShop
  • Salesforce
  • Segment
  • SEOshop
  • Shopify
  • Shopware
  • Slack
  • Squarespace
  • SugarCRM
  • Talkdesk
  • Trello
  • Tumblr
  • Typo3
  • Unbounce
  • UserVoice
  • WordPress
  • Zendesk

User reviews


User reviews in total: 9

8
1
0
0
0

Average Rating:

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The most favorable review

Colleen H.

15 hours ago


Pros:
Its got great features and design. Customer feedback is something every user would appreciate. This can help out with company growth, which can lead to development of new business models. Brining in machine-based learning mixed with usage helps cater customer needs while retaining and growing the customer base. We like having the opportunity to include new operators under the customer service and getting them all on the same page.

Cons:
While the software is good, it would be nice to have some desktop integration. The same goes for Slack. Having Slack can lead to enhanced communication with employees and customer assistance.

The least favorable review

Betsy Y.

3 days ago


Pros:
Autoamted macro pop-ups that come out when you begin typing is quick. It's also an efficient approach in communicating with somebody. It's easy to use. Unearthing its useful functionality is a plus for our agents.

Cons:
Somehow, I can't edit a macro drop-down. I find this a little annoying. Being able to have improved control of the UI according the agent's screen would be a major improvement. Even with customer support available to cater to inquirie, it tends to take a bit of time to do.

Published 15 hours ago
Verified
user
Its got great features and design. Customer feedback is something every user would appreciate. This can help out with company growth, which can lead to development of new...



What do you think about this review? Great Poor
Published 2 days ago
Verified
user
What I love about it is how simple it is to handle. It's highly intuitive. It required mere minutes in matching settings to my corporate profile. I like customizing text...



What do you think about this review? Great Poor
Published 3 days ago
Verified
user
Autoamted macro pop-ups that come out when you begin typing is quick. It's also an efficient approach in communicating with somebody. It's easy to use. Unearthing its...



What do you think about this review? Great Poor
Published 4 days ago
Verified
user
The program is easy to use. The UI makes it simple to navigate. Setting it up and maintaining it is a breeze. It makes room for easy accessibility regardless where our...



What do you think about this review? Great Poor
Published 5 days ago
Verified
user
The greatest thing with is its control panel. It's easy to utilize. I'm selling my very own on product a lot. I feel this is an amazing piece of software.



What do you think about this review? Great Poor
Published 6 days ago
Verified
user
We're a startup based in Europe. We're part of the e-recruitment space. We wanted to opt for a live chat for extended periods. I'm happy to have finally landed on...



What do you think about this review? Great Poor
Published 7 days ago
Verified
user
Userlike is a tool that's simple to utilize. We were able to quickly learn, carry out, and get the software maintained. All that's needed is to figure out the best...



What do you think about this review? Great Poor
Published 1 week ago
Verified
user
While our site does have a "Contact Us" page, it barely got any attention from site viewers/vistors. Right after getting the Userlink Widget installed, leads, and...



What do you think about this review? Great Poor
Published 1 week ago
Verified
user
Its got great features and design. Customer feedback is something every user would appreciate. This can help out with company growth, which can lead to development of new...



What do you think about this review? Great Poor

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