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User review of Userlike

Our customer department was enhanced and this is highly recommended for small businesses.

- by Dustin

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The program is easy to use. The UI makes it simple to navigate. Setting it up and maintaining it is a breeze. It makes room for easy accessibility regardless where our staff is working.

What aspects are problematic or could work better?

One downside is having the need to log in just to delete the chat session history. It's easy to do. But it can be an inconvenience. Even more so when you're on a budget where you need to make sure resolved chat sessions are cancelled.

What specific problems in your company were solved by this product?

We wanted to gain enhanced accessiblity for our visitors armed with inquiries. We don't want to resort to e-mailing or picking up a phone call. It made room for quick response and straightforward answers in a timely fashion. Being able to immediately remedy problems allowed us to pick up on revenue that may have been possibly lost.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Events Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.