Great tool for managing our support ticketing

What are the best aspects of this product?

UserVoice has great idea of email management and “kudos”, also we can manage every reply and kudos directly into a leaderboard, and this is great because we can provide reply in a matter of seconds. US allows us to assign tickets and leave notes. We have great view of all support activities on a dashboard.

What aspects are problematic or could work better?

They need to work on their search engine, because sometimes I can’t find the exact title, but on the other hand, the auto complete search option works great. Also, the HTML editor doesn’t work well, I need to pull out and take the documents through dirtymakeup.com, paste into Text and then I am ready to work.

What specific problems in your company were solved by this product?

UserVoice helps us to manage our documentations and to handle the support ticketing. We can even apply assignment rules for the support.

Are you a current user of this product?

Yes