Price

$20

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Uservoice REVIEW

Collaboration Software

5 user reviews
USER SATISFACTION 97%
OUR SCORE 8.1

What is Uservoice?

Uservoice is a SaaS-based software that allows users to gather information, study trends, and analyze market movements to help them know their customers better. Uservoice is the perfect CRM and collaboration partner for customer-focused personnel such as Support Managers, Customer Service Representatives, Product Managers, and Founders.

Uservoice is loaded with features and functions that enable users to engage customers early, study customer trends and shifts, and ultimately provide services and products that would center on customer specifications. Uservoice aims to help users satisfy their clients with enhanced customer service and improved products and services.

 

Overview of Uservoice Benefits

Read on to learn about the numerous Uservoice benefits:

Uservoice is considered one of the top customer-centered business software today and the benefits prove just that. With Uservoice, users can do the following:

  • With its Feedback functions, users can engage customers long before their complaints become full blown issues
  • Helpdesk allows users to assist customers faster and save more time compared to other SaaS customer-focused business platform
  • The Uservoice’s structure greatly reduces support requests, as customers can fix issues by themselves
  • Analytics and data-gathering functions allow users to spot and rescue at-risk customers and determine promoters

Overview of Uservoice Features

  • Scale support with Instant Answers™
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Support Ticketing
  • Knowledge Base
  • Inspector™ – Know exactly who you’re talking to
  • Instant Answers™ – Automated self-service of common question
  • Support Analytics
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Feedback Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Uservoice Position In Our Categories

Position of Uservoice in our main categories:

200

Uservoice is one of the top 200 Collaboration Software products

200

Uservoice is one of the top 200 CRM Software products

100

Uservoice is one of the top 100 Customer Support Software products

200

Uservoice is one of the top 200
Collaboration Software products

200

Uservoice is one of the top 200
CRM Software products

100

Uservoice is one of the top 100
Customer Support Software products


Uservoice is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#9 Feedback & Reviews Management Software#27
Category:Position:
Customer Service Software#9
Feedback & Reviews Management Software#27

Since each enterprise has particular business requirements, it is prudent for them to refrain from searching for a one-size-fits-all faultless software application. Needless to say, it would be useless to try to find such an app even among widely used software applications. The clever thing to do would be to catalog the various essential aspects that require consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Uservoice reviews and look into each of the other apps in your shortlist in detail. Such exhaustive homework can ensure you weed out ill-fitting systems and select the system that provides all the aspects you need for business success.

How Much Does Uservoice Cost?

Uservoice Pricing Plans:

Here are the Uservoice cost details:

Uservoice has four different pricing packages suited to various types of professionals and organizations.

Free. This no-cost plan from Uservoice offers essential customer management tools for those who excel when they work at things alone.

Standard. Priced at $20 per month per user, the Standard plan  flaunts the basic tools plus advanced features including Domain Aliasing, Enhanced Forums, and Export to Excel.

Enhanced. The Enhanced package starts at $55 per month per user. Together with Uservoice’s basic functions, the Enhanced plan is loaded with premium features such as Single Sign-On (SSO) support, Support Queues, Unlimited Custom Fields, Unlimited Feedback Forums, and Admin Permissions.

Pro. Designed and created for the consummate professional agent, the Pro package comes with a $95 price tag per month per user, but is loaded with all the functions and features any professional needs. The bundle comes with highly advanced functionalities including Complete Design Control and White Labeling, SSL-Encrypted Forum Communication, Access Controls, and Custom Terms of Service.

 

User Satisfaction

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Uservoice reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Uservoice. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

62

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

What are Uservoice pricing details?

Uservoice Pricing Plans:

Here are the Uservoice cost details:

Uservoice has four different pricing packages suited to various types of professionals and organizations.

Free. This no-cost plan from Uservoice offers essential customer management tools for those who excel when they work at things alone.

Standard. Priced at $20 per month per user, the Standard plan  flaunts the basic tools plus advanced features including Domain Aliasing, Enhanced Forums, and Export to Excel.

Enhanced. The Enhanced package starts at $55 per month per user. Together with Uservoice’s basic functions, the Enhanced plan is loaded with premium features such as Single Sign-On (SSO) support, Support Queues, Unlimited Custom Fields, Unlimited Feedback Forums, and Admin Permissions.

Pro. Designed and created for the consummate professional agent, the Pro package comes with a $95 price tag per month per user, but is loaded with all the functions and features any professional needs. The bundle comes with highly advanced functionalities including Complete Design Control and White Labeling, SSL-Encrypted Forum Communication, Access Controls, and Custom Terms of Service.

 

What integrations are available for Uservoice?

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively

User reviews


User reviews in total: 5

4
1
0
0
0

Average Rating:

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The most favorable review

Adrienne H.

6 months ago


Pros:
With Uservoice we can manage trouble tickets and various customer feedback. UV allows us to implement UserVoice Help widget and drop-down widget to our sites. I receive emails when I need to review a trouble ticket. This app provides us with great information about our users such as: which browser they are using, what OS they are using, from which page they access the US ticket, the IP address of the user and etc.

Cons:
For me it’s a little complex to use canned responses, I feel the feature is not easy to use.

The least favorable review

Randall W.

6 months ago


Pros:
UserVoice has great idea of email management and “kudos”, also we can manage every reply and kudos directly into a leaderboard, and this is great because we can provide reply in a matter of seconds. US allows us to assign tickets and leave notes. We have great view of all support activities on a dashboard.

Cons:
They need to work on their search engine, because sometimes I can’t find the exact title, but on the other hand, the auto complete search option works great. Also, the HTML editor doesn’t work well, I need to pull out and take the documents through dirtymakeup.com, paste into Text and then I am ready to work.

Published 6 months ago
Verified
user
With Uservoice we can manage trouble tickets and various customer feedback. UV allows us to implement UserVoice Help widget and drop-down widget to our sites. I receive...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
UserVoice has great idea of email management and “kudos”, also we can manage every reply and kudos directly into a leaderboard, and this is great because we can...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
The UserVoice features like tagging tickets for reporting and indexing are amazing. UV allows you to reach user traits with tickets and NPS surveys, in this way the app...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
User-friendly and lovely interface, you can operate it easily. We use UserVoice to keep track of user’s replies. This software provides you with features for keeping...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
UserVoice is an awesome tool to track our customer satisfaction. We use it for almost 4 years, and we have collected feedback from our clients about what they think about...



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