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Uservoice Review

Uservoice
Our score: 8.1 User satisfaction: N/A

What is Uservoice?

UserVoice provides a management software for product feedback. It is designed  to help businesses collect and analyze feedback from customer and put in place features that will result in better customer satisfaction as well as drive strategic product decisions.

It is an ideal tool for customer-focused personnel such as Support Managers, Customer Service Representatives, Product Managers, and Founders.

Uservoice is loaded with features and functions that enable users to engage customers early, study customer trends and shifts, and ultimately provide services and products that would center on customer specifications. Uservoice aims to help users satisfy their clients with enhanced customer service and improved products and services.

 

Overview of Uservoice Benefits

Read on to learn about the numerous Uservoice benefits:

Uservoice is considered one of the top customer-centered business software today and the benefits prove just that. With UserVoice, you can

  • Prioritize your product roadmap with your target customers in mind
  • Consistently capture product feedback from every stakeholder
  • Wrangle feedback into actionable feature requests
  • Let your customers know they’re being heard

Overview of Uservoice Features

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Uservoice Position In Our Categories

Bearing in mind companies have unique business needs, it is only logical that they steer clear of going for an all-encompassing, “perfect” business application. Nevertheless, it would be futile to find such an app even among recognizable software products.
The right thing to do is to make a list of the different major aspects that merit careful thought such as critical features, budget, technical skill ability of staff, organizational size, etc. The second step is, you must conduct the research to a full extent. Read some Uservoice evaluations and look over the other software products in your list more closely. Such comprehensive product investigation guarantees you take out ill-fitting applications and select the system that offers all the benefits your company requires.

Position of Uservoice in our main categories:

TOP 200

Uservoice is one of the top 200 Collaboration Software products

TOP 200

Uservoice is one of the 200 CRM Software products

TOP 100

Uservoice is one of the top 100 Customer Support Software products

TOP 20

Uservoice is one of the 20 Product Lifecycle Management Software - PLM products

Uservoice is also listed in the following subcategories:

It is essential to keep in mind that hardly any service in the Product Lifecycle Management Software - PLM category will be an ideal solution that can meet all the goals of different business types, sizes and industries. It may be a good idea to read a few Uservoice Product Lifecycle Management Software - PLM reviews first as certain services might dominate exclusively in a very narrow group of applications or be designed with a really specific type of industry in mind. Others may function with a goal of being easy and intuitive and therefore lack advanced features welcomed by more experienced users. You can also come across services that cater to a wide group of users and offer a complex feature base, however this usually comes at a higher cost of such a software. Make sure you're aware of your needs so that you choose a service that offers exactly the elements you search for.

How Much Does Uservoice Cost?

Uservoice Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Product Lifecycle Management Software - PLM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Uservoice reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Uservoice. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Uservoice Comparisons

Uservoice user reviews

We’ve had a great experience using UserVoice

Read full review >
Yvette
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 26.08.2019 Company Size: Industry: N/A

Great tool for managing our support ticketing

Read full review >
Randall
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

With UV we get feedback of our product and improve the customer support service

Read full review >
Johnny
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.08.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

It is valuable solution for our Support department

Read full review >
Carolyn
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.08.2018 Company Size: 11-50 Employees Industry: Publishing

We can easily manage our support ticketing

Read full review >
Colin
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

What are Uservoice pricing details?

Uservoice Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

What integrations are available for Uservoice?

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively

Uservoice average rating:

Average score
5/5 (11 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Salvatore

PROS: UserVoice is an awesome tool to track our customer satisfaction. We use it for almost 4 years, and we have collected feedback from our clients about what they think about our product and whether they like the product or not. It’s great tool to engage our user, they found UV very accessible. UV knows how to ask our users about their preferences and tastes. This app provides us with helpful data that helps us to find solutions and opportunities.

CONS: We can’t use UV as customer support service.

Reviewed 2 years ago

Read full review >

The least favorable review

Randall

PROS: UserVoice has great idea of email management and “kudos”, also we can manage every reply and kudos directly into a leaderboard, and this is great because we can provide reply in a matter of seconds. US allows us to assign tickets and leave notes. We have great view of all support activities on a dashboard.

CONS: They need to work on their search engine, because sometimes I can’t find the exact title, but on the other hand, the auto complete search option works great. Also, the HTML editor doesn’t work well, I need to pull out and take the documents through dirtymakeup.com, paste into Text and then I am ready to work.

Reviewed 1 year ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

We’ve had a great experience using UserVoice

Read full review >
Yvette
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 26.08.2019 Company Size: Industry: N/A

PROS: UserVoice has been our partner in solving issues that concern with data gathering. My company had created a strong bond with this platform, which enables us to be open with feedback and consequently, view enhancements to the tools that affect our experience. Additionally, UserVoice had recently included some updates that our company had really taken advantage of.

CONS: Their custom reporting needs to have some improvements. We’ve been storing important details in the platform, but we are having a hard time analyzing them when we need to use third-party reporting tools. I wish there are more user session and custom reporting in the next update.

What do you think about this review? Great Poor

Great tool for managing our support ticketing

Read full review >
Randall
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: UserVoice has great idea of email management and “kudos”, also we can manage every reply and kudos directly into a leaderboard, and this is great because we can provide reply in a matter of seconds. US allows us to assign tickets and leave notes. We have great view of all support activities on a dashboard.

CONS: They need to work on their search engine, because sometimes I can’t find the exact title, but on the other hand, the auto complete search option works great. Also, the HTML editor doesn’t work well, I need to pull out and take the documents through dirtymakeup.com, paste into Text and then I am ready to work.

What do you think about this review? Great Poor

With UV we get feedback of our product and improve the customer support service

Read full review >
Johnny
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.08.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: The UserVoice features like tagging tickets for reporting and indexing are amazing. UV allows you to reach user traits with tickets and NPS surveys, in this way the app gives you a full picture of your customer satisfaction. The dashboard of this app is actionable and analytical, which is great.

CONS: Invoca is a complicated SaaS product, and their target include various customer segment, so their knowledge base and responses doesn’t deliver regular results. But, they can be easily supported with UV updates.

What do you think about this review? Great Poor

It is valuable solution for our Support department

Read full review >
Carolyn
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.08.2018 Company Size: 11-50 Employees Industry: Publishing

PROS: Thanks to this tool we can manage tickets and our customers’ feedback. It allows us to include UserVoice Help Widget and drop down widget into our sites. I get email when I need to review a trouble ticket.. It provides us with useful information about our users like what OS they’re using, from which page they access the US ticket, which browser they’re using and even the IP address of the user.

CONS: It can be little complicated when it comes to using canned responses.

What do you think about this review? Great Poor

We can easily manage our support ticketing

Read full review >
Colin
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: When it comes to email management and Kudos at first place comes UV! We are able to manage every reply and kudos into leaderboard and this is great because we can reply within seconds. Also, we can assign tickets and leave notes. Through our dashboard we have perfcet view of all acitivities and feedback.

CONS: The search engine needs some improvements, sometimes I cannot find exact title but the auto-complete search works perfectly. In addition, even the HTML editor needs some improvement and I don’t like that whenever I have to pull out and take docs through dirtymakeup.com.

What do you think about this review? Great Poor

We use UV to keep track of our customer feedback

Read full review >
Salvatore
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.03.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: UserVoice is an awesome tool to track our customer satisfaction. We use it for almost 4 years, and we have collected feedback from our clients about what they think about our product and whether they like the product or not. It’s great tool to engage our user, they found UV very accessible. UV knows how to ask our users about their preferences and tastes. This app provides us with helpful data that helps us to find solutions and opportunities.

CONS: We can’t use UV as customer support service.

What do you think about this review? Great Poor

We use it daily in our Support department

Read full review >
Ellis
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.03.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: User-friendly and lovely interface, you can operate it easily. We use UserVoice to keep track of user’s replies. This software provides you with features for keeping track of quick replies and kudos. The UV helps you to see your progress and answering tickets promptly.

CONS: I have some issues when try to make copy from Notes into Message, it can get jumbled. But. It’s not a big deal, the app is great.

What do you think about this review? Great Poor

It is highly helpful solution for our support department

Read full review >
Kathy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.02.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like that UV is user friendly solution and it is easy to work with. We can keep track of our users’ replies and opinions. It has great features so we can keep track of replies and kudos. In addition, we can track our progress and answer tickets promtly.

CONS: There are some issues when it comes to copying from Notes into Message, but overall the app works great.

What do you think about this review? Great Poor

UserVoice helps us to improve our customer support service

Read full review >
Levi
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.12.2017 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: UV offers great set of features like reporting and indexing. We can can reach user traits by using tickets and NPS surveys. The product provides us with full picture of our customer satisfaction. Also, the dashboard is analytical and actionable. Additionally, it has great integrations with Slaesforce, Slack and Google analytics which is extremely beneficial for us.

CONS: It can be complicated SaaS product and this means that the knowledge base and responses doesn’t deliver regular results.

What do you think about this review? Great Poor

we can collect valuable information about the experience of our customers

Read full review >
Kelly
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.12.2017 Company Size: 11-50 Employees Industry: Computer Software

PROS: I like that with UserVoice we can follow up our customers’ satisfaction. We are using it for more than 4 years and for all these years we managed to collect priceless feedback from our clients and their experience with our service. We can engage ou users, the UV knows how to ask users about the tastes and preferences. We get helpful data so we can find even better solutions and opportunities.

CONS: There is no option to use UV as customer support service, it would be great if they could expand the solution t this level.

What do you think about this review? Great Poor

UserVoice is great tool for customer support department

Read full review >
Adrienne
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.12.2017 Company Size: 11-50 Employees Industry: Publishing

PROS: With Uservoice we can manage trouble tickets and various customer feedback. UV allows us to implement UserVoice Help widget and drop-down widget to our sites. I receive emails when I need to review a trouble ticket. This app provides us with great information about our users such as: which browser they are using, what OS they are using, from which page they access the US ticket, the IP address of the user and etc.

CONS: For me it’s a little complex to use canned responses, I feel the feature is not easy to use.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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