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Uservoice REVIEW

Product Lifecycle Management Software - PLM

10 user reviews
USER SATISFACTION 97%
OUR SCORE 8.1

What is Uservoice?

UserVoice develops product feedback management software that transforms the way businesses gather and analyze customer feedback and prioritize feature requests to drive strategic product decisions.

It is an ideal tool for customer-focused personnel such as Support Managers, Customer Service Representatives, Product Managers, and Founders.

Uservoice is loaded with features and functions that enable users to engage customers early, study customer trends and shifts, and ultimately provide services and products that would center on customer specifications. Uservoice aims to help users satisfy their clients with enhanced customer service and improved products and services.

 

Overview of Uservoice Benefits

Read on to learn about the numerous Uservoice benefits:

Uservoice is considered one of the top customer-centered business software today and the benefits prove just that. With UserVoice, you can

  • Prioritize your product roadmap with your target customers in mind
  • Consistently capture product feedback from every stakeholder
  • Wrangle feedback into actionable feature requests
  • Let your customers know they’re being heard

Overview of Uservoice Features

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Uservoice Position In Our Categories

Position of Uservoice in our main categories:

50

Uservoice is one of the top 50 Collaboration Software products

200

Uservoice is one of the 200 CRM Software products

100

Uservoice is one of the top 100 Customer Support Software products

20

Uservoice is one of the 20 Product Lifecycle Management Software - PLM products

50

Uservoice is one of the 50
Collaboration Software products

200

Uservoice is one of the 200
CRM Software products

100

Uservoice is one of the 100
Customer Support Software products

20

Uservoice is one of the 20
Product Lifecycle Management Software - PLM products


Uservoice is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#18 Feedback & Reviews Management Software#27
Category:Position:
Customer Service Software#18
Feedback & Reviews Management Software#27

Since each company has unique business requirements, it is sensible for them to abstain from looking for a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such a system even among widely used software solutions. The smart thing to do would be to list the various important aspects that need consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Uservoice reviews and look into each of the other apps in your shortlist in detail. Such exhaustive groundwork can make sure you discard ill-fitting applications and choose the solution that provides all the aspects you require for business success.

How Much Does Uservoice Cost?

Uservoice Pricing Plans:

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

User Satisfaction

We realize that when you make a decision to buy Product Lifecycle Management Software - PLM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Uservoice reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Uservoice. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

110

NEGATIVE SOCIAL MENTIONS

3

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
Language Support
  • English
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

What are Uservoice pricing details?

Uservoice Pricing Plans:

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

What integrations are available for Uservoice?

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively

User reviews


User reviews in total: 10

8
2
0
0
0

Average Rating:

Write your own review of this product

Add a review

The most favorable review

Johnny

5 months ago


Pros: The UserVoice features like tagging tickets for reporting and indexing are amazing. UV allows you to reach user traits with tickets and NPS surveys, in this way the app gives you a full picture of your customer satisfaction. The dashboard of this app is actionable and analytical, which is great.

Cons: Invoca is a complicated SaaS product, and their target include various customer segment, so their knowledge base and responses doesn’t deliver regular results. But, they can be easily supported with UV updates.

The least favorable review

Randall

4 months ago


Pros: UserVoice has great idea of email management and “kudos”, also we can manage every reply and kudos directly into a leaderboard, and this is great because we can provide reply in a matter of seconds. US allows us to assign tickets and leave notes. We have great view of all support activities on a dashboard.

Cons: They need to work on their search engine, because sometimes I can’t find the exact title, but on the other hand, the auto complete search option works great. Also, the HTML editor doesn’t work well, I need to pull out and take the documents through dirtymakeup.com, paste into Text and then I am ready to work.

Published 4 months ago
Verified
user
UserVoice has great idea of email management and “kudos”, also we can manage every reply and kudos directly into a leaderboard, and this is great because we can...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
The UserVoice features like tagging tickets for reporting and indexing are amazing. UV allows you to reach user traits with tickets and NPS surveys, in this way the app...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Thanks to this tool we can manage tickets and our customers’ feedback. It allows us to include UserVoice Help Widget and drop down widget into our sites. I get email...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
When it comes to email management and Kudos at first place comes UV! We are able to manage every reply and kudos into leaderboard and this is great because we can reply...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
UserVoice is an awesome tool to track our customer satisfaction. We use it for almost 4 years, and we have collected feedback from our clients about what they think about...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
User-friendly and lovely interface, you can operate it easily. We use UserVoice to keep track of user’s replies. This software provides you with features for keeping...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I like that UV is user friendly solution and it is easy to work with. We can keep track of our users’ replies and opinions. It has great features so we can keep track...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
UV offers great set of features like reporting and indexing. We can can reach user traits by using tickets and NPS surveys. The product provides us with full picture of...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
I like that with UserVoice we can follow up our customers’ satisfaction. We are using it for more than 4 years and for all these years we managed to collect priceless...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
With Uservoice we can manage trouble tickets and various customer feedback. UV allows us to implement UserVoice Help widget and drop-down widget to our sites. I receive...



What do you think about this review? Great Poor

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