It is highly helpful solution for our support department

What are the best aspects of this product?

I like that UV is user friendly solution and it is easy to work with. We can keep track of our users’ replies and opinions. It has great features so we can keep track of replies and kudos. In addition, we can track our progress and answer tickets promtly.

What aspects are problematic or could work better?

There are some issues when it comes to copying from Notes into Message, but overall the app works great.

What specific problems in your company were solved by this product?

We can keep in touch with our clients and this is useful solution for our support department.

Are you a current user of this product?

Yes