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V-Person Service Desk Review

V-Person Service Desk
Our score: 8.6 User satisfaction: N/A

What is V-Person Service Desk?

V-Person Service Desk is a machine learning and AI-powered self-service support portal for a company’s employees. The virtual agent system immediately supplies personalized answers to questions stated in natural language so that workers get the exact support they need.

With V-Person Service Desk, businesses can reduce the rates of calls to their in-house support center. Since employees can adequately troubleshoot problems by themselves, they can work more productively and more efficiently.

Moreover, companies can count on Creative Virtual to offer them support whether they choose to manage the system by themselves, have the service manage it for them, or combine both.

Overview of V-Person Service Desk Benefits

Virtual Support Agent

V-Person Service Desk provides employees with immediate assistance should they need it regardless of their preferred device. The virtual agent understands and processes natural language and offers answers tailored to the needs of the person making the query. This reduces the rates of call deflection and decreases the number of live chat sessions. Instead, employees can troubleshoot issues themselves at a faster rate, leading to enhanced productivity and efficiency.

Ecosystem Integration

V-Person Service Desk easily integrates with a company’s existing systems such as ticketing solutions, single sign-on services, live chat operations, and databases. This allows the Creative Virtual system to tap into these applications to enhance their service provision as it can draw essential information to create a personalized support experience.

Live Agent Handover

In case the employee does not get the answers they need to solve their technical problems, the virtual agent can handover the issue to a live agent. This can be inefficient in other cases but not with V-Person Service Desk. The virtual agent passes on the conversation to the live agent who will assess the issue and offers a tailored support.

Smooth Workflow

V-Person Service Desk enables organizations to smoothly manage the flow of knowledge resources and deploy virtual agents where they are most needed from a single console. On top of that, they can integrate editing, reporting, and testing functionalities with the system.

Overview of V-Person Service Desk Features

  • Natural Language Understanding
  • Real-Time Virtual Agent Support
  • Live Agent Handover
  • Conversation History Provision
  • Knowledge Management
  • Workflow Management
  • BI Reporting Platform
  • Integrations

V-Person Service Desk Position In Our Categories

Since businesses have distinctive business-related demands, it is sensible they abstain from going for an all-encompassing, ideal software. Regardless, it would be futile to find such a software product even among popular software products. The correct thing to do would be to jot down the various chief aspects which call for a careful thought including key features, packages, skill levels of the employees, company size, etc. Then, you should follow through your research comprehensively. Have a look at some V-Person Service Desk analyses and scrutinize the other solutions in your shortlist in detail. Such well-rounded research guarantees you stay away from unfit software solutions and buy the one which offers all the function your business requires to achieve growth.

Position of V-Person Service Desk in our main categories:

TOP 50

V-Person Service Desk is one of the top 50 Artificial Intelligence Software products

If you are considering V-Person Service Desk it might also be beneficial to investigate other subcategories of Artificial Intelligence Software collected in our database of SaaS software reviews.

Companies have different needs and requirements and no software platform can be just right in such a scenario. It is futile to try to find a perfect out-of-the-box software system that fulfills all your business wants. The wise thing to do would be to customize the solution for your specific needs, employee skill levels, budget, and other aspects. For these reasons, do not hasten and pay for well-publicized leading systems. Though these may be widely used, they may not be the best fit for your particular requirements. Do your homework, investigate each short-listed platform in detail, read a few V-Person Service Desk Artificial Intelligence Software reviews, call the vendor for clarifications, and finally select the product that provides what you want.

How Much Does V-Person Service Desk Cost?

V-Person Service Desk Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

V-Person Service Desk is a self-service desk for workers. Companies interested in integrating the virtual agent into their ecosystem can request for their enterprise pricing via phone or email.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Artificial Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and V-Person Service Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with V-Person Service Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Dutch

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are V-Person Service Desk pricing details?

V-Person Service Desk Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

V-Person Service Desk is a self-service desk for workers. Companies interested in integrating the virtual agent into their ecosystem can request for their enterprise pricing via phone or email.

What integrations are available for V-Person Service Desk?

V-Person Service Desk can be integrated with the following types of services and solutions:

  • Single Sign-On
  • Ticketing
  • Databases
  • Live Chat

 

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Reviewed By Nestor Gilbert
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