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V-Person Service Desk REVIEW

Artificial Intelligence Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.6

What is V-Person Service Desk?

V-Person Service Desk is a machine learning and AI-powered self-service support portal for a company’s employees. The virtual agent system immediately supplies personalized answers to questions stated in natural language so that workers get the exact support they need.

With V-Person Service Desk, businesses can reduce the rates of calls to their in-house support center. Since employees can adequately troubleshoot problems by themselves, they can work more productively and more efficiently.

Moreover, companies can count on Creative Virtual to offer them support whether they choose to manage the system by themselves, have the service manage it for them, or combine both.

Overview of V-Person Service Desk Benefits

Virtual Support Agent

V-Person Service Desk provides employees with immediate assistance should they need it regardless of their preferred device. The virtual agent understands and processes natural language and offers answers tailored to the needs of the person making the query. This reduces the rates of call deflection and decreases the number of live chat sessions. Instead, employees can troubleshoot issues themselves at a faster rate, leading to enhanced productivity and efficiency.

Ecosystem Integration

V-Person Service Desk easily integrates with a company’s existing systems such as ticketing solutions, single sign-on services, live chat operations, and databases. This allows the Creative Virtual system to tap into these applications to enhance their service provision as it can draw essential information to create a personalized support experience.

Live Agent Handover

In case the employee does not get the answers they need to solve their technical problems, the virtual agent can handover the issue to a live agent. This can be inefficient in other cases but not with V-Person Service Desk. The virtual agent passes on the conversation to the live agent who will assess the issue and offers a tailored support.

Smooth Workflow

V-Person Service Desk enables organizations to smoothly manage the flow of knowledge resources and deploy virtual agents where they are most needed from a single console. On top of that, they can integrate editing, reporting, and testing functionalities with the system.

Overview of V-Person Service Desk Features

  • Natural Language Understanding
  • Real-Time Virtual Agent Support
  • Live Agent Handover
  • Conversation History Provision
  • Knowledge Management
  • Workflow Management
  • BI Reporting Platform
  • Integrations

V-Person Service Desk Position In Our Categories

Position of V-Person Service Desk in our main categories:

50

V-Person Service Desk is one of the top 50 Artificial Intelligence Software products

50

V-Person Service Desk is one of the 50
Artificial Intelligence Software products


If you are interested in V-Person Service Desk it might also be sensible to check out other subcategories of Best Artificial Intelligence Software collected in our base of SaaS software reviews.

Organizations have different needs and requirements and no software application can be perfect in such a scenario. It is useless to try to find a perfect off-the-shelf software system that meets all your business requirements. The intelligent thing to do would be to modify the system for your unique wants, worker skill levels, finances, and other factors. For these reasons, do not hurry and pay for well-publicized popular applications. Though these may be widely used, they may not be the best fit for your unique requirements. Do your groundwork, look into each short-listed platform in detail, read a few V-Person Service Desk reviews, contact the vendor for clarifications, and finally choose the application that provides what you require.

How Much Does V-Person Service Desk Cost?

V-Person Service Desk is a self-service desk for workers. Companies interested in integrating the virtual agent into their ecosystem can request for their enterprise pricing via phone or email.

User Satisfaction

We realize that when you make a decision to buy Artificial Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and V-Person Service Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with V-Person Service Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

6

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
  • China
  • Germany
  • India
  • Dutch
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT

What are V-Person Service Desk pricing details?

V-Person Service Desk is a self-service desk for workers. Companies interested in integrating the virtual agent into their ecosystem can request for their enterprise pricing via phone or email.

What integrations are available for V-Person Service Desk?

V-Person Service Desk can be integrated with the following types of services and solutions:

  • Single Sign-On
  • Ticketing
  • Databases
  • Live Chat

 

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