- Home Club & Membership Management Software Vagaro They do not care about their clients.
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User review
of Vagaro
They do not care about their clients.
-
by Brian Kuepper, CFE
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Product is easy to use but make sure it works exactly how you want.
What aspects are problematic or could work better?
customer service is awful
What features/services would you like to see in future versions of this product?
Standard reporting such as rebooking rate are not possible with this system. Vagaro has reports that say rebooking, but it does not actually measure the correct metrics.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Booker
Why did you decide to change it?
Price
Are you satisfied with the change?
No
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
FEATURE DETAILS
Club Management
Analytics very poor
1
Data Access very poor
1
