MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of vcita
User review of vcita

Make sure your clients like it before you commit.

- by Lara Gay

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
3out of 7
Poor
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Set up is very easy and their customer support will walk you through it.

What aspects are problematic or could work better?

For the most part the service was ok. However, don't purchase the year membership without really giving it a good trial. You will not get refunded any portion of your fee if it doesn't work out. They will keep the entire year's fee. Only pay monthly until you really feel it is going to work for you. Our clients struggled with the appointment process and became frustrated with the system. We had to go another direction and were out $615 for only three months of service.

What features/services would you like to see in future versions of this product?

Ability to connect with products outside of Zapier.

What specific problems in your company were solved by this product?

None.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Non-Profit Organization Management

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

600

What is your total annual cost for using this product?

615

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Sales & Marketing Automation

Customer Management
3
ok
Task Management
3
ok

Analytics

Reports
3
ok

Integrations

API
2
mediocre
Calendar & Contacts Sync
3
ok
Export & Import of Data
2
mediocre
Available Integrations
1
very poor
Social Network Integration
3
ok

Customer Service

Call Center Tools
3
ok
Issue Tracking
3
ok
Support Portal
2
mediocre
Knowledge Base Management
2
mediocre

General Features

Collaboration Features
3
ok
Dashboard
3
ok
Overall Performance
3
ok
Access & Role Management
3
ok
Customization
2
mediocre
File Management
3
ok
Language Support
3
ok
Security
3
ok