vCita REVIEW

Appointment Scheduling Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 9.0

What is vCita?

vCita is an appointment scheduling software powered by all-around business management solutions for small businesses. It won our Great User Experience Award for 2018.

It helps various types of SMBs offering services – such as accountants, business and marketing consultants, coaches, counselors, educators, fitness trainers, lawyers, and photographers, among others – in managing their day-to-day activities and operations. Offering a free basic plan that scales to paid subscriptions, this online hub centralizes various business aspects you need to handle, from improving your customer interaction to maintaining your team’s schedule and billings. It enables you to oversee your various business activities with a bird’s eye view for easy and better monitoring.

Since it’s designed exclusively for service providers, you can manage your clients better and build long-term relationships with them using a targeted solution. It ensures you won’t lose track of your schedules, appointments, and meetings as it streamlines calendar management by syncing to your existing calendar. Its centralized dashboard optimizes creating and emailing branded invoices and monitoring your business income.

The software also empowers your clients to be proactive and take action online. Increase your sales by inviting your clients to set appointments, book your services, and register for your events using any device, even while they’re on the go and in whatever time zone they are in. Receiving payments is also accomplished with ease as it enables your clients to pay using various methods including PayPal and credit card.

As marketing plays a crucial role in any business to establish a relationship between an organization and its customers, vCita provides you with strategic approaches and insights to boost your marketing efforts. It gives you an interactive, beautiful, and mobile-friendly landing page where you can showcase your business and services to your clients. This generates higher revenue and interaction with your business website. Improve lead capturing with actionable widgets on your site and action-driving email campaigns to increase customer satisfaction and capture more prospects.

vCita understands that managing a business is complex, arduous, and time-consuming. Hence, it addresses crucial factors with its robust set of products that include online scheduling, payment and invoicing, client management, lead generation, email marketing, and client portal. These are compiled in plans at different tiers to supply your business needs and scale so you’ll only deploy and pay for one software, instead of each tool. Having professional tools and features gain your business a competitive edge despite a small business budget.

Overview of vCita Benefits

vCita is more than just an appointment scheduling tool with a free app. It’s an all-in-one platform that’s developed to streamline small business processes to improve business management, monitor schedules, build a customer relationship, and save your time so you can focus on higher level operations of your enterprise. It grows along with your business and responds to your specific business needs. Here are more of the benefits of vCita:

Client Management

This CRM is exclusively tailored towards service providers; hence, it is more effective in growing your business. It lets you transform your business into a self-managing unit by being in control of how you handle and interact with your clients. Clients won’t get tied to your business hours as they can manage their preferred appointments anytime and anywhere on your website and social media platforms. All information about your leads, contacts, and clients are stored and managed in the online hub. You can also understand your clients better by easily overseeing their transaction history such as previous conversations, documents, invoices, appointments, and payments. It’s a mobile and online CRM that offers convenience by enabling relevant information to be easily accessible by your clients. It also lets you manage and collaborate with your team wherever they are in the world.

Calendar Management

The online calendar of your organization goes beyond helping you handle your business schedule. It is a crucial factor that can empower your business when used properly. vCita provides you with a calendar that lets your clients book their appointments online 24/7. They can check their schedule and make modifications, like rescheduling, using various platforms including your website, mobile app, social network page, or emails. If you need to communicate, you can easily schedule appointments on your phone, Skype, online meeting software, and vCita’s teleconferencing service. You will be able to stay ahead of your schedule and prevent conflicts as you can block time to pave way for preparation or scheduled appointments. It supports multiple calendars and syncs with your existing calendar to ensure everyone is on the same page when it comes to your organization’s schedules. Calendar updates are also available through SMS notifications.

Billing and Invoicing

A centralized payment dashboard lets you monitor and oversee your business income. It even allows you to filter and sort payments depending on their status, like overdue payments, for example. Your invoices can easily be branded and customized with your own business logo, colors, and overall branding look. You can input your company information and set payment terms, currencies, taxes, and discounts. Issuing invoice, tracking payments, and doing follow-ups can be done in real-time, even when you’re on the go because the app is mobile-friendly. Clients can send their payments via PayPal or their credit cards. If an invoice is overdue, you will be notified by the app so you can forward the reminder to your client. All your invoices and transactions are kept in an unlimited invoice archive.

Online Scheduling

Convenience is an important factor for clients in choosing their service providers. vCita lets your clients book and schedule their appointments anytime, anywhere, and on any device. It’s a flexible software that lets your clients choose a time and service that works for them with various options on services, fees, and schedules. It reduces back and forth that opens up more errors and conflicts by providing you with a calendar that automatically syncs with your existing one – whether it’s Google Calendar, iCal, and Outlook, among others. This online scheduling feature reduces no-show and boosts coordination by allowing easy reminders and alerts to your clients. You can also save time and costs from phone bookings that leave many customers frustrated, especially when there’s a long waiting queue.

Online Payments

In addition to online payments, clients also expect to have the convenience of doing online payments. This is a quick and reliable method for your clients to pay your services and for you to receive their payment. You can collect your payments upfront or after the service is completed. A customizable invoice template is available to let you create and send professional invoices to your clients. Clients can enter their personal details and payment information on your payment form and button that you can place anywhere on your website. They can remit a predefined amount or exact amount to pay and complete the transaction using their credit card or PayPal account.

Client Portal

The client portal is a space for your clients to have more control over finishing certain actions such as booking and paying online. It is a safe, secure, and friendly portal for your clients to get in touch with your business at any time of the day, even after your business hours, that’s convenient for them. It makes things easier for your client without requiring them to be tech-savvy as the platform is user-friendly, simple, and interactive. This also reduces the workload of your staff so they can prioritize more important business processes.

Lead Capturing

Aside from a platform for your business, your website can be a client-generating powerhouse. When visitors check out your website, vCita makes sure it is easy for them to get in touch with you on each page they interact with. It also lets you start a conversation with prospects using an online form. Not only will you allow them to share their pain points but this also helps you gain their trust. Actionable buttons, such as a “Schedule Now” button, generate more bookings as it motivates your clients to take your services through your call-to-actions that encourage clicks. You will be notified of each new lead to let you respond immediately to any of their potential inquiries and concerns.

Business Page

LiveSite drives higher conversion rates as it’s designed to prompt clients to take action. It’s attractive and mobile-responsive that looks great on any device – whether your clients are viewing it on their desktop, tablet or mobile phone – to ensure your customers enjoy navigating around your website. It is quick and easy to build a landing page for your business. You don’t need to hire a designer or developer as there is no coding required. Furthermore, setting it up won’t cost you anything as there are no hidden costs for the URL and storage. It’s equipped with CRM tools and built-in forms for online scheduling, payment methods, and file sharing, among others.

Email Campaigns

Email marketing is one of the most effective ways to get in touch with your customers and prospects. Even without design skills, you can easily craft an attractive email announcement or promotion using a pre-built template. Ensure they encourage your clients to take immediate action such as booking your service, making a payment, or registering to an event. Compose and send your email campaigns even while you’re on the go using your mobile device. Tracking results is streamlined by monitoring actual client activity and click rates. This data gains you a better understanding of your campaigns and measures its real success.

Overview of vCita Features

  • Be in sync with your phone and calendar
  • Built-in appointment scheduling and services menu
  • Client interactions management
  • Contact form Facebook plugin
  • Customizable forms, and styles text and fields
  • Forms for any web platform
  • HTML contact form generator
  • Manage your calendar on any device
  • Minimize “no shows”, simplify rescheduling
  • Perfect fit to Facebook, mobile, and websites
  • Predefined services and meeting options
  • Proactive contact form choices for your website
  • Reminders, email confirmation, and autoresponder
  • Schedule with multiple employees
  • Secure an online payment upfront
  • Self-service appointment scheduling for your clients

What Problems Will vCita Solve?

vCita enables client self-service and online scheduling

Problem: Phone tag where clients call you on the phone while you’re busy with other clients

Solution: vCita has an online scheduling solution so your customers can book their appointments 24/7 from anywhere they are at any time and using any device. It removes your reliance on the phone for your bookings and appointments as it only frustrates customers when they cannot get in your line or they’re left at a long waiting queue. Instead, they can choose the services they want to avail and set schedules conveniently at a time and place that works for them.

vCita reduces no-shows with alerts and reminders

Problem: Last minute cancellations and rescheduling loses you time and money

Solution: vCita ensures your clients won’t forget their appointments with you by sending them SMS reminders before the schedule. For instance, you can configure the system to alert your clients a day or an hour before their appointment. By doing so, your clients can reschedule or cancel the appointment ahead of time if they are not available on their chosen schedule. Early notifications also reduce no-shows from your clients.

vCita streamlines payment collection

Problem: Challenge on collecting payments on time

Solution: vCita eliminates the need to be on your phone all the time to remind clients of their payments. With online payments, your clients can proactively complete their payments using their credit cards or PayPal account in their Client Portal. You will be alerted of overdue payments and send reminders to your clients so they can immediately pay. Invoicing is also done easily and quickly which you can email to the client.

Awards & Quality Certificates

vCita Position In Our Categories

Position of vCita in our main categories:

5

vCita is one of the top 5 Appointment Scheduling Software products

5

vCita is one of the top 5 Online Booking Software products

5

vCita is one of the top 5
Appointment Scheduling Software products

5

vCita is one of the top 5
Online Booking Software products


If you are interested in vCita it might also be sensible to check out other subcategories of Best Appointment Scheduling Software collected in our base of SaaS software reviews.

Companies have different wants and requirements and no software platform can be just right in such a condition. It is futile to try to find an ideal out-of-the-box software product that fulfills all your business wants. The intelligent thing to do would be to adapt the solution for your specific requirements, employee skill levels, budget, and other aspects. For these reasons, do not hasten and pay for well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your unique wants. Do your homework, investigate each short-listed application in detail, read a few vCita reviews, call the vendor for explanations, and finally choose the product that offers what you want.

How Much Does vCita Cost?

vCita Pricing Plans:

vCita offers 4 pricing options:

Free

  • Up to 300 clients
  • Website widget
  • Client portal
  • Business management app

Essentials – $29/month or $24/month when billed annually

  • For emerging businesses
  • Up to 1,000 clients
  • All free features
  • Online appointment booking
  • Event and class registration
  • Online invoicing and payment
  • Email support

You have the option to add $15/month for the 0nline scheduling plan.

Business – $59/month or 49/month when billed annually

  • For growing businesses
  • Up to 5,000 clients
  • All Essentials features
  • Email and SMS marketing
  • Coupons
  • Multi-staff and team calendar
  • SMS reminders
  • 3rd party integrations
  • Email and phone support
  • Free onboarding session

This plan includes 2 staff. Every additional staff costs $15.

Platinum – $99/month or $79/month when billed annually

  • For established businesses
  • Unlimited clients
  • All Business features
  • Staff roles and permission
  • Client routing automation
  • Custom client notification
  • Priority support
  • Free onboarding session

This plan includes 5 staff. The cost of each additional staff is also $15.

User Satisfaction

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and vCita reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with vCita. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

5

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • Germany
  • Spain
  • France
  • Russia
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are vCita pricing details?

vCita Pricing Plans:

vCita offers 4 pricing options:

Free

  • Up to 300 clients
  • Website widget
  • Client portal
  • Business management app

Essentials – $29/month or $24/month when billed annually

  • For emerging businesses
  • Up to 1,000 clients
  • All free features
  • Online appointment booking
  • Event and class registration
  • Online invoicing and payment
  • Email support

You have the option to add $15/month for the 0nline scheduling plan.

Business – $59/month or 49/month when billed annually

  • For growing businesses
  • Up to 5,000 clients
  • All Essentials features
  • Email and SMS marketing
  • Coupons
  • Multi-staff and team calendar
  • SMS reminders
  • 3rd party integrations
  • Email and phone support
  • Free onboarding session

This plan includes 2 staff. Every additional staff costs $15.

Platinum – $99/month or $79/month when billed annually

  • For established businesses
  • Unlimited clients
  • All Business features
  • Staff roles and permission
  • Client routing automation
  • Custom client notification
  • Priority support
  • Free onboarding session

This plan includes 5 staff. The cost of each additional staff is also $15.

What integrations are available for vCita?

vCita supports the following integrations:

  • Google
  • Facebook
  • Paypal
  • Wix
  • Weebly
  • Quickbooks
  • Zapier
  • Stripe
  • ConstantContact
  • MailChimp
  • Constant Contact
  • Google Calendar
  • WordPress
  • iCal
  • Outlook

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