Great integration with Salesforce

What are the best aspects of this product?

It works well with Salesforce Cloud, our CRM platform. We decided to go for Velaro to add a chat component to our support. I feel that a third-party app has more flexibility than Salesforce's Live Agent. We get to sort conversations fast and meaningfully. The whole integration process was smooth, no small thanks to technical support from the vendor.

What aspects are problematic or could work better?

I thought the support they gave me could be created as a knowledge base video tutorial, so we don't have to call.

What specific problems in your company were solved by this product?

We're doing okay with Salesforce Cloud but we feel we're missing on the chat's potential. Hence, we added Velaro into the picture and sure enough, we're getting more engagement on our website.

Are you a current user of this product?

Yes