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Velaro REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.7

What is Velaro?

Velaro is a web-based software made to support the particular requirements of enterprise customers and it provides live chat solutions with click-to-call features for your customers. Thus, it helps to improve customer satisfaction and loyalty. The software helps you to take care of your new customers and win back old ones. It is ideal for industries such as e-commerce, healthcare, higher education, financial services, pharmaceuticals etc.

Your website visitors can easily connect with your customer service to enable you to convert leads into customers. If your company needs some changes, Velaro offers many features and support in order to grow along with your business. It also offers performance management, reporting tools, and in-depth analytics to help you better understand your customer needs.

Velaro offers customization options that you can utilize to modify the chat window, surveys, and chat buttons to promote your brand. It deploys pop-up and inline chat window designs. When visitors perform certain actions on your site, the software automatically triggers a proactive chat invite. In addition, Velaro offers pre- and post-chat surveys that enable companies to utilize inbuilt A/B testing to gauge the impact and effectiveness of their support services.

Google Translate is integrated into this platform. This feature allows agents who get queries in a foreign language to translate the questions into English, respond in English and have the response sent to the customer in their native language. Another advantage is Velaro presents mobile capabilities to help you access the system remotely and be productive on the go. The vendor provides services on a per-user basis which includes support via live chat, phone, and email channels as well as FAQs.

Overview of Velaro Benefits

Visitor Monitoring

With Velaro, you get the full picture of every website visitor, how they got to your site, what they’ve viewed, what they’ve chatted about etc. With the visitor dashboard you have a detailed and clear overview of your current traffic and you can analyze your traffic over a period of time. You have visitor page navigation history, so you can know every page view and click, and learn how much time a visitor spent on particular page or item. This is all available to your customer team so they will know what the visitor is interested in the second they start a live chat. In addition, you’ll get history data of every chat the customer and your team have made. Whenever your team pinpoints a troublemaker or someone who wastes your valuable time, you can ban them with one click.

Reporting and Analytics

Get a real and detailed image of how your customer support team is performing with Velaro software. Manage your live chat team more effectively by using out-of-the-box metrics and measure the performance of your team. Get information on how long clients are waiting for teams to start the conversations. Additionally, you can offer different feedback angles. Visitors can give a feedback whether their experience with the live chat agent was satisfying or dissatisfying. With this setup you can easily see where your organization is strong and where you need to make some improvements.

Proactive Chat

With Velaro, you can reach out to your website visitors and customers directly. Invite them to chat and turn your conversations into sales. Velaro’s real-time visitor monitoring table will empower your agents to send personalized invitations to your page visitors immediately. Use Velaro templates or create your own HTML content to send eye-catching invitations. You can choose the looks of your live chat, add animations, and control where the invite tab will appear.

Tiered Chat Routing

Tiered chat routing is an important benefit. Most large enterprises have support teams in multiple units, each with the specialist knowledge needed by the unit. Tiered chat routing enables administrators to classify agents based on their level of expertise or department specialty. You can easily route chats to the agents who are best qualified to manage them. If the customer issue is not resolved, this feature permits the agent to escalate the chat to a manager who has better knowledge of the subject. If an agent requires help in resolving a query, managers can initiate the Chat Shadowing functionality which is a sidebar discussion that runs within the same chat window but is not visible to the customer.

Reliable Security

Live chat support entrusts operators with confidential data such as names, company names, email addresses, payment info, previous purchases, and more. These metrics as well as your enterprise’s data need to be securely protected. Velaro provides impeccable security as the platform has been designed on a MS ASP.NET framework and the vendor stores data in a secure Tier 1 SAAS Type II data center. In addition, you get the choice of storing data on the server you prefer. Other useful security tools include the ability to record and archive email and chat transcripts, and disable file transfers. On top of that, you can block a user’s IP address to ban them and also encrypt chat transcripts.

Seamless Integrations

Velaro integrates smoothly with leading e-commerce, help desk, and CRM solutions such as Zendesk, Google Analytics, Microsoft Dynamics, Salesforce, Magento, and NetSuite. Agents can create and look at support cases, contacts, and leads from their chat window. They can recognize visitors from their IP addresses and connect existing records to a specific customer’s account info. Besides, Velaro’s customizable and open programming interface (API) allows you to integrate platform with your existing e-commerce and CRM apps. This integration facilitates live chat ROI reporting with hourly updates.

Overview of Velaro Features

  • Visitor monitoring
  • Workflows & routing
  • Performance management
  • Reporting & analytics
  • Security
  • Setup
  • Proactive chat
  • Sales & conversion tracking
  • Integrations

Awards & Quality Certificates

Velaro Position In Our Categories

Position of Velaro in our main categories:

50

Velaro is one of the top 50 Customer Support Software products

50

Velaro is one of the 50
Customer Support Software products


Velaro is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#12
Category:Position:
Live Chat Software#12

Each enterprise has its own characteristics, and can call for a particular type of Customer Support Software solution that will be fit for their company size, type of customers and employees and even specific niche they support. It's not wise to count on locating an ideal services that will be suitable for every company regardless of their background is. It may be a good idea to read a few Velaro reviews first and even then you should keep in mind what the software is supposed to do for your company and your workers. Do you require an easy and intuitive solution with just basic functions? Will you really use the complex tools needed by pros and big enterprises? Are there any specific features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to get a trustworthy app that will fit your budget.

How Much Does Velaro Cost?

Velaro Pricing Plans:
Free trial
Small Business Plan
$64.95/user
Professional Plan
$149.95/user
Enterprise Plan
By quote

Velaro offers 3 pricing packages:

Small Business Plan – $64.95/user

  • Unlimited Visitors + Geotargeting
  • 5 Groups
  • 3 Proactive Chat Rules
  • Manual Routing
  • Full Branding & Surveys
  • Agent Surveys
  • Sales Conversion Tracking
  • Customer Satisfaction Tracking
  • Report Scheduling and Export
  • Agent Availability Scheduling
  • Standard Reporting
  • Premium Integrations

Professional Plan – $149.95/user

Everything in Small Business Plan, plus:

  • 1 Free Offline License
  • Unlimited Groups
  • Unlimited Proactive Chat Rules
  • Workflow & Queue Based Routing
  • Transcript Forwarding (web/FTP)
  • Sensitive Data-Masking
  • Advanced Reporting
  • Shared Canned Messages
  • A/B Canned Message Testing
  • A/B Testing Pre-Chat Surveys
  • Full Customization
  • Phone Support

Enterprise Plan – Custom pricing

Customized for your needs

  • Enterprise Reporting
  • Enterprise Workflow & Queue Based Routing
  • Multi-CRM Integration
  • Enterprise Data Retention Management
  • Administrative Audit Logging and Reporting
  • Customized Training
  • Success Manager Access and Reviews
  • Enterprise Security
  • Service Level Agreement
  • Redlined EULA
  • 24/7 Emergency Support
  • GDPR Compliance

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Velaro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Velaro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

92

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • One-time payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT

What are Velaro pricing details?

Velaro Pricing Plans:
Free trial
Small Business Plan
$64.95/user
Professional Plan
$149.95/user
Enterprise Plan
By quote

Velaro offers 3 pricing packages:

Small Business Plan – $64.95/user

  • Unlimited Visitors + Geotargeting
  • 5 Groups
  • 3 Proactive Chat Rules
  • Manual Routing
  • Full Branding & Surveys
  • Agent Surveys
  • Sales Conversion Tracking
  • Customer Satisfaction Tracking
  • Report Scheduling and Export
  • Agent Availability Scheduling
  • Standard Reporting
  • Premium Integrations

Professional Plan – $149.95/user

Everything in Small Business Plan, plus:

  • 1 Free Offline License
  • Unlimited Groups
  • Unlimited Proactive Chat Rules
  • Workflow & Queue Based Routing
  • Transcript Forwarding (web/FTP)
  • Sensitive Data-Masking
  • Advanced Reporting
  • Shared Canned Messages
  • A/B Canned Message Testing
  • A/B Testing Pre-Chat Surveys
  • Full Customization
  • Phone Support

Enterprise Plan – Custom pricing

Customized for your needs

  • Enterprise Reporting
  • Enterprise Workflow & Queue Based Routing
  • Multi-CRM Integration
  • Enterprise Data Retention Management
  • Administrative Audit Logging and Reporting
  • Customized Training
  • Success Manager Access and Reviews
  • Enterprise Security
  • Service Level Agreement
  • Redlined EULA
  • 24/7 Emergency Support
  • GDPR Compliance

What integrations are available for Velaro?

  • Magento
  • Customer relationship management (CRM)
  • Microsoft Dynamics
  • Salesforce
  • NetSuite
  • Data storage
  • Content management systems (CMS)
  • Social media (Facebook, Twitter, LinkedIn, Google+)
  • Knowledgebase software
  • Desk by Salesforce

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