Price

$19.95

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Velaro REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.4

What is Velaro?

Velaro is a web-based software made to support the particular requirements of enterprise customers and provides live chat solutions with click-to-call features for your customers. Thus, it helps to improve customer satisfaction and loyalty. The software helps you to take care of your new customers and win back old ones. It is ideal for industries such as eCommerce, healthcare, higher education, financial services, pharmaceuticals etc.

Your website visitor can easily connect with your customer service to enable you to convert leads into customers. If your company needs some changes, Velaro offers many features and support in order to grow along with your business. It also offers performance management, reporting tools, and in-depth analytics to better know your customer needs.

Overview of Velaro Benefits

Visitor Monitoring

With Velaro, you get full picture of every website visitor, how they got to your site, what they’ve viewed, what they’ve chatted about etc. With the visitor dashboard you have a detailed and clear overview of your current traffic and you can analyze your traffic over a period of time with Velaro’s easy-to-use dashboard format. You have visitor page navigation history, so you can know every page view and click, and how much time a visitor spent on particular page or item. This is all available to your customer team so they will know what the visitor is interested in the second they start a live chat. In addition, you will get history data of every chat the customer and your team have made. Whenever your team pinpoints a troublemaker or someone who wastes your valuable time, you can ban them with one click.

Reporting and Analytics

Get a real and detailed image of how your customer support team is performing with Velaro software. Manage your live chat team more effectively by using out-of-the-box metrics and measure the performance of your team. Get information on how long clients are waiting for teams to start the conversations. Additionally, you can offer different feedback angles. Visitors can give a feedback whether their experience with live chat agent was satisfying or dissatisfying. With this setup you can easily see where your organization is strong and where you need to make some improvements.

Proactive Chat

With Velaro, you can reach out to your website visitors and customers directly. Invite them to chat and turn your conversations into sales. Velaro’s real-time visitor monitoring table will empower your agents to send personalized invitations to your page visitors immediately.  Use Velaro templates or create your own HTML content to send eye-catching invitations. You can choose the looks of your live chat, you can add animations, and you can control where the invite tab will appear.

Overview of Velaro Features

  • Visitor monitoring
  • Workflows & routing
  • Performance management
  • Reporting & analytics
  • Security
  • Setup
  • Proactive chat
  • Sales & conversion tracking
  • Integrations

Velaro Position In Our Categories

Position of Velaro in our main categories:

100

Velaro is one of the top 100 Customer Support Software products

100

Velaro is one of the top 100
Customer Support Software products


Velaro is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#26
Category:Position:
Live Chat Software#26

Companies have diverse wants and requirements and no software platform can be just right in such a condition. It is futile to try to find an ideal out-of-the-box software system that meets all your business wants. The smart thing to do would be to adapt the solution for your special needs, worker skill levels, finances, and other elements. For these reasons, do not hurry and subscribe to well-publicized leading systems. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your homework, look into each short-listed system in detail, read a few Velaro reviews, call the vendor for explanations, and finally settle for the application that provides what you want.

How Much Does Velaro Cost?

Velaro Pricing Plans:

Velaro offers four pricing packages:

Starter  Plan – $19.95 per agent/month

  • Click-To-Chat
  • Up to 4 Agents
  • 500 Visitors/Month
  • 1 Proactive Chat Trigger
  • Basic Integrations
  • Email Support
  • 256-bit SSL Security

Small Business Plan – $64.95 per agent/month

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • 3 Proactive Chat Triggers
  • Premium Integrations
  • Phone/Email Support
  • 256-bit SSL Security
  • Standard Performance Management
  • 5 Visitor Personas

Professional Plan –  $149.95 per agent/month

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • Unlimited Chat Triggers
  • Premium Integrations
  • Phone/Email Support
  • Enterprise Security
  • Advanced Performance Management
  • Unlimited Personas

Enterprise Plan – Ask Velaro’s customer service for more information on the enterprise pricing

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • Unlimited Chat Triggers
  • Premium Integrations
  • 24/7 Emergency Support
  • Enterprise Security
  • Advanced Performance Management
  • Unlimited Personas
  • SLA/Redlined EULA

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Velaro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Velaro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

92

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • USA
  • International
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • LIVE SUPPORT

What are Velaro pricing details?

Velaro Pricing Plans:

Velaro offers four pricing packages:

Starter  Plan – $19.95 per agent/month

  • Click-To-Chat
  • Up to 4 Agents
  • 500 Visitors/Month
  • 1 Proactive Chat Trigger
  • Basic Integrations
  • Email Support
  • 256-bit SSL Security

Small Business Plan – $64.95 per agent/month

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • 3 Proactive Chat Triggers
  • Premium Integrations
  • Phone/Email Support
  • 256-bit SSL Security
  • Standard Performance Management
  • 5 Visitor Personas

Professional Plan –  $149.95 per agent/month

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • Unlimited Chat Triggers
  • Premium Integrations
  • Phone/Email Support
  • Enterprise Security
  • Advanced Performance Management
  • Unlimited Personas

Enterprise Plan – Ask Velaro’s customer service for more information on the enterprise pricing

  • Click-To-Chat
  • Unlimited Agents
  • Unlimited Visitors
  • Unlimited Chat Triggers
  • Premium Integrations
  • 24/7 Emergency Support
  • Enterprise Security
  • Advanced Performance Management
  • Unlimited Personas
  • SLA/Redlined EULA

What integrations are available for Velaro?

  • Magento
  • Customer relationship management (CRM)
  • Salesforce
  • Netsuite
  • Data storage
  • Content management systems (CMS)
  • Social media (Facebook, Twitter, LinkedIn, Google+)

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