No problem with user adoption

What are the best aspects of this product?

Getting everybody on board is smooth. It's easy to set up and use. We're able to customize it to our workflows, plus reports are quick to generate. I can view daily, weekly or monthly metrics, making it easy to spot areas that need improvement.

What aspects are problematic or could work better?

It could use a knowledge base with proper indexing. Even the most intuitive app needs a good manual.

What specific problems in your company were solved by this product?

Our customers can reach to us fast and at their convenience. That is a major thing for us, meaning, they'll be engaging us willingly. That's an opportunity for us to impress them and even upgrade the conversation to a sale.

Are you a current user of this product?

No