Really worth the price

What are the best aspects of this product?

Since we started using the tool, I've seen how good it is from both the customer's end and the customer support agent's end. Because the tool allows us to include a picture of the agent manning the chat, our customers are assured that they're talking to a person and not a bot with canned responses. For our agents, the application's design lets them work on other things without worrying about missing a chat since the tool notifies them whenever there is a new message. I also really like the reporting function because it has resulted in our business being able to more efficiently monitor conversions and customers being served.

What aspects are problematic or could work better?

There are some parts of the tool that we could only fully use after some training, but overall we really don't have anything negative to say about it.

What specific problems in your company were solved by this product?

With this tool, any communication problems we may have experienced with our customers have been aqddressed. If our users are too nervous to call or our phone lines are busy, they have this channel to let us know about their issues. It's allowed us to quickly resolve issues and even succed in converting it into sales.

Are you a current user of this product?

Yes